Lightwave Awarded GOCare OutageIQ Four Diamonds

GOCare’s OutageIQ platform earned high marks for its automated outage notification technology.

Updated on Sept. 30, 2026 in Telecommunications

Lightwave Awarded GOCare OutageIQ Four Diamonds

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Do you feel more confident in companies that provide automated real-time status updates during service outages?

Lightwave recognized GOCare’s OutageIQ platform with a four-diamond rating during the 2026 Diamond Technology Reviews. This designation highlights the software as an excellent product within the broadband communication sector.

Why it matters

The recognition underscores the increasing importance of automated communication tools in maintaining customer satisfaction for broadband operators. By streamlining outage updates, such technology helps providers manage network transparency more effectively.

OutageIQ earned a four-diamond score in the 21st annual Lightwave Diamond Technology Reviews. Currently, nearly 40 broadband operators utilize the GOCare digital experience platform to support their operations.

The players

GOCare

This company provides a digital experience platform widely used by broadband service providers.

Lightwave

This publication has conducted its industry-standard Diamond Technology Reviews for over two decades.

ETC Communications

This organization is one of the broadband operators currently utilizing the OutageIQ platform.

The details

OutageIQ automates subscriber SMS notifications by ingesting network data to identify affected accounts. The platform also utilizes an advanced call router to intercept inbound customer calls, providing real-time status updates automatically.

September 30, 2026: The award was presented at SCTE TechExpo26 in Atlanta.

Roadmap

This recognition reflects a broader industry shift toward automating customer interactions as broadband networks become increasingly complex. By optimizing subscriber communication, companies like GOCare are positioning themselves as essential partners for providers competing on service quality.

Subscribers of broadband providers using this platform can expect more proactive and timely SMS updates during network service interruptions. This integration reduces the need for customers to manually check status pages or call service centers during outages.

The takeaway

Automated notification systems are becoming a standard requirement for service providers looking to improve the digital subscriber experience. These tools represent a move away from legacy customer support models toward real-time, data-driven communication.