Felix Launches Ask Felix AI Assistant
The AI assistant pairs with each patient's care team and provides support between clinician visits.
Updated on Nov. 4, 2026 in Artificial Intelligence
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Felix has launched Ask Felix, an AI assistant that pairs with each patient's care team to provide around-the-clock support between clinician visits. Felix also published its Patient-First AI Principles alongside the launch.
Why it matters
Patients often have to work out who to contact before they can get help, and Ask Felix is designed to route questions to the right person. The assistant handles what it can and defers clinical decisions to human practitioners.
Every message passes through 17 safety checks before reaching the main AI model, and non-urgent handoffs to a human clinician have a median time of 45 minutes or less. The source does not specify how these figures were measured beyond the beta period.
The players
Felix
Felix is the Canadian virtual healthcare company that operates the Felix care team model and offers the Ask Felix assistant to its patients.
The details
For questions requiring clinical judgment, Ask Felix gathers relevant details and prepares a summary for the patient to send to their practitioner. Patients choose whether Ask Felix can see their health information, it can draw on their medical history with permission, and patient data is never used to train AI models.
Timeline
November 4, 2026: Felix launched Ask Felix.
The Tech Race
Felix's launch of Ask Felix comes with its published Patient-First AI Principles, which set out how the assistant may use patient data and where human practitioners retain authority. The design places a clear boundary on diagnosis, prescribing and dose decisions, which remain with clinicians.
Patients can ask Ask Felix questions at any time between clinician visits, and it can pause an upcoming refill at their request. Patients should check the Patient-First AI Principles to understand how their health information is handled before deciding whether to grant the assistant access.
The takeaway
If you are a Felix patient, you can choose whether Ask Felix can access your health information, and you can review the published principles before deciding. Messages needing clinical judgment will be passed to your practitioner rather than answered by the AI.
Further reading
For broader context on how AI is being applied in healthcare services, see Artificial Intelligence coverage.
More information
Read the Felix Patient-First AI Principles published alongside the launch.
Source note: This article includes information reported by Sarnia Observer.
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