Murphy Names Dmitry Zlokazov Chief Product Officer
The AI startup, which builds agents for manual bank operations, adds the former Revolut product leader as co-founder.
Updated on Nov. 3, 2026 in Financial Services
Murphy has appointed Dmitry Zlokazov as co-founder and Chief Product Officer. The startup builds AI agents that take over manual bank operations, and its agents currently operate with 34 banks and lenders in 15 countries.
Why it matters
Banks and lenders are looking for ways to automate manual processes, and Murphy's first product targets debt collection, where its agents are being tested against human collectors. The appointment brings in a product leader who previously ran the main consumer product department at Revolut.
In controlled A/B tests against banks' own call centres and collection agencies, Murphy's AI agents recovered 3-4 percentage points more than human agents. The agents are live with 34 banks and lenders in 15 countries and recorded zero compliance incidents, though the test sample sizes were not disclosed.
The players
Dmitry Zlokazov
Zlokazov is Murphy's newly appointed co-founder and Chief Product Officer, previously Global Head of Product and Head of Retail at Revolut.
Murphy
Murphy is an AI startup that builds agents to take over manual bank operations, starting with debt collection.
Revolut
Revolut is a financial technology company where Zlokazov previously led consumer product and retail.
The details
Zlokazov was formerly Global Head of Product and Head of Retail at Revolut, where he ran the main consumer product department and owned the product roadmap and KPIs. He left Revolut to move tedious manual banking processes onto AI agents, and Murphy was co-founded by Borja Solé, formerly of Y Combinator, and Marc Sanchez, formerly of Twilio.
Timeline
• Announcement of Zlokazov's appointment was published on November 3, 2026.
Market Landscape
Murphy's focus on debt collection reflects a broader push by European and Latin American lenders to automate manual recovery work with AI agents. The appointment of a former Revolut retail leader signals that fintech product talent is moving toward back-office automation rather than consumer-facing apps.
For bank customers, automated collections may change how repayment outreach is handled, though the extraction does not describe changes to individual accounts. Lenders adopting such agents could alter staffing and service levels for borrowers.
The takeaway
Automating manual banking work is shifting from experiment to deployment, and the compliance and recovery results Murphy reports will be the metrics worth tracking as adoption spreads.
Further reading
Explore more Financial Services coverage to see how AI is reshaping bank operations.
Source note: This article includes information reported by Finextra Research.
