Backbase Splits CTO Role Between Two Executives
Greg Fahy takes the CTO role for digital banking and Deepak Pandey for agentic banking, effective immediately.
Updated on Nov. 10, 2026 in People
Backbase has named Greg Fahy chief technology officer for digital banking and Deepak Pandey chief technology officer for agentic banking. The promotions are effective immediately, splitting a role the company previously held as a single position.
Why it matters
Backbase CEO Jouk Pleiter said one CTO cannot run both digital and agentic banking because the pace, risk, and engineering demands differ. The move signals how the banking software sector is separating conventional digital platforms from newer AI-driven agentic systems.
Greg Fahy joined Backbase in 2018 as technical director and has risen to CTO of services, while Deepak Pandey joined in 2014 as a senior backend consultant and became VP of technology in 2024. The announcement does not disclose revenue, headcount, or deal figures tied to the reorganization.
The players
Backbase
Backbase is a Dutch provider of digital banking and customer engagement software that sells platforms to financial institutions worldwide.
Jouk Pleiter
Jouk Pleiter is the chief executive of Backbase, who publicly explained the rationale for separating the CTO responsibilities.
The details
Fahy will oversee Backbase's Delivery Factory, its AI software provider for implementations, migrations, and upgrades, and previously helped lead transformation programmes at Jet Bank, Belize Bank, and Tirana Bank. Pandey will continue to lead the engineering unit behind the Banking OS and the company's solutions for conversational banking, relationship intelligence, and customer operations.
Timeline
2014: Pandey joins Backbase as a senior backend consultant.
2018: Fahy joins Backbase as technical director.
2024: Pandey is promoted to VP of technology.
November 10, 2026: The CTO appointments are announced and take effect immediately.
People
The split places Backbase's core Banking OS engineering under Pandey while assigning Fahy to the Delivery Factory that deploys AI-driven implementations, so the two arms of the platform now have distinct technical owners. This follows the company's internal promotion pattern of elevating long-tenured leaders rather than hiring externally.
For banks evaluating Backbase's platforms, the split means separate technical contacts for digital-banking projects and for agentic-AI deployments. Customers of institutions using Backbase software may see the changes first in how new AI features and digital services are rolled out.
The takeaway
Splitting a CTO role is a signal that AI-driven banking is being treated as an engineering discipline distinct from conventional digital banking. Organizations buying banking software may want to ask vendors how responsibility for each track is assigned.
Further reading
Explore more People coverage for other executive appointments and leadership changes in business.
