Microsoft Outage Disrupts IndiGo Email Support
A global Microsoft service disruption is affecting IndiGo's email support, while its other customer support channels remain operational.
Updated on Nov. 13, 2026 in Air Travel
IndiGo's email support services are affected by a global Microsoft service disruption that impacts Outlook, Teams and Copilot, and the airline may be unable to receive customer emails. IndiGo advised passengers needing urgent assistance to contact 6E Skai through its website or mobile application.
Why it matters
Travelers who rely on email to reach the airline may face delays in getting help, though IndiGo's advisory reported no disruption to flight operations. The incident shows how a single cloud-service outage can cut off communication channels for airlines and their customers.
Downdetector recorded nearly 130,000 reports of Outlook-related problems in the United States on Thursday, shortly after 1 pm Eastern Time. The number of affected users outside the United States and the total duration of the outage have not been specified.
The players
IndiGo
IndiGo is India's largest airline by market share, operating a large domestic and international network of low-cost flights.
Microsoft
Microsoft is a multinational technology company that provides Outlook, Teams and Copilot, and the cloud infrastructure behind them.
The details
Microsoft attributed the disruption to elevated infrastructure load and servers becoming unresponsive, and it initiated recovery measures including restarting affected servers and rerouting traffic. IndiGo posted its service advisory on X, stating that all other customer support channels remain operational.
Timeline
Thursday, November 12, 2026: Microsoft outage began, and Outlook problems peaked shortly after 1 pm Eastern Time.
Friday, November 13, 2026: The outage continued, and IndiGo posted its email support advisory on X.
Air Travel Dependencies
The disruption reflects how airlines depend on shared cloud platforms such as Microsoft 365 for customer communication, so an outage at one provider can interrupt support for many carriers at once. Air travelers in this case still had phone, app and web options, illustrating the redundancy airlines build into customer service.
Passengers who need urgent help with an IndiGo booking should use the airline's website or mobile app to reach 6E Skai rather than sending email. Travelers should also check their flight status directly, since IndiGo's advisory reported no disruption to flight operations.
The takeaway
When a shared cloud service fails, airlines can lose a communication channel even while flights keep running, so travelers should keep multiple contact routes open. Using the airline's app or website for urgent requests is the most reliable option during such an outage.
Further reading
For more on how airlines handle passenger assistance and disruptions, see Air Travel.
