Dovenmuehle Partners With HAPO Credit Union

The agreement has Dovenmuehle subservicing HAPO Community Credit Union's portfolio loans for its Washington, Oregon and Idaho members.

Updated on Nov. 2, 2026 in Residential

Bold vector editorial illustration of a stack of cream paper bundles tied with a rubber band on a slate surface, against a muted teal and coral palette. — Dovenmuehle Mortgage will subservice HAPO Community Credit Union's portfolio loans for members in Washington, Oregon and Idaho as HAPO prepares to sell servicing-retained loans in 2027. AI Illustration. Upload story photo >

Dovenmuehle Mortgage, Inc. announced a partnership with HAPO Community Credit Union, under which Dovenmuehle will subservice HAPO's portfolio loans. HAPO, headquartered in Richland, Washington, holds $3 billion in assets and supports 215,000 members.

Why it matters

The arrangement supports HAPO's growth as it prepares to sell servicing retained loans beginning in 2027. For Washington homeowners with HAPO loans, it shapes how their mortgage accounts are managed day to day.

HAPO operates 25 branches across Washington, Oregon and Idaho, serving 215,000 members with $3 billion in assets. The announcement did not disclose contract value or the number of portfolio loans transferred to Dovenmuehle.

The players

Dovenmuehle Mortgage, Inc.

Dovenmuehle is the nation's leading independent mortgage subservicing company, founded in 1844 and headquartered in Lake Zurich, Illinois.

HAPO Community Credit Union

HAPO is a Richland, Washington-based credit union with $3 billion in assets and 215,000 members across Washington, Oregon and Idaho.

The details

Under the agreement, Dovenmuehle's Your Mortgage Online portal lets members retrieve statements, year-end tax documents, transaction history and payoff statements, and make payments online. HAPO staff can review loan status in real time through Dovenmuehle's TellerView application to answer member questions on the spot.

November 2, 2026: Dovenmuehle Mortgage announced its partnership with HAPO Community Credit Union.
2027: HAPO begins selling servicing retained loans to the Federal Home Loan Bank and Fannie Mae.

Market Landscape

Credit unions selling servicing retained loans to the Federal Home Loan Bank and Fannie Mae typically pair those sales with outsourced servicing, a model HAPO is following as it prepares its 2027 transition. The partnership positions HAPO to expand its investor relationships while keeping its member-facing service structure intact.

Washington HAPO borrowers will continue managing their loans through HAPO's existing channels, with added access to Dovenmuehle's online portal for statements, tax documents and payments. The announcement does not indicate any change to loan terms or monthly payments.

The takeaway

Members with HAPO loans can use the Your Mortgage Online portal to retrieve statements and make payments without contacting a branch. Checking those tools now can make the 2027 servicing transition easier to navigate.