SecurityTrax Launches Redesigned Platform

The Provo-based firm introduces a mobile-first CRM and ERP system integrated with new AI-driven automation tools.

Updated on Oct. 21, 2026 in Robotics

Isometric editorial illustration of modular geometric blocks arranged in a tiered system, representing integrated software architecture. — SecurityTrax, an Alarm.com subsidiary, has released a redesigned CRM and ERP platform featuring new AI-driven automation for security dealers. AI Illustration. Upload story photo >

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SecurityTrax, a subsidiary of Alarm.com, has launched a redesigned CRM and ERP platform to assist dealers in managing the complete customer lifecycle. The update emphasizes a mobile-first user experience and incorporates new AI-driven workflow tools.

Why it matters

The platform is designed to streamline operations by housing account management, accounting, and electronic documentation within a single, unified system. It aims to reduce manual labor through AI-assisted workflows.

The platform features a conversational assistant that utilizes permission-based data access alongside a new accounting engine. AI-driven automations are triggered automatically by specific account events.

The players

SecurityTrax

A software company based in Provo that provides management solutions for security dealers.

Alarm.com

A major provider of cloud-based services for smart home and business security systems that acquired SecurityTrax in 2015.

The details

This revamped system features workflow assistants and electronic document capabilities intended to help dealers centralize their business operations. The mobile-first interface allows for remote management and improved accessibility for field operations.

SecurityTrax was founded in 2004.
Alarm.com acquired the company in 2015.
The new platform was launched in October 2026.

The Tech Race

This release marks a significant step in the broader industry push toward integrating AI and mobile-first interfaces into legacy CRM and ERP architectures. The platform replaces fragmented manual processes with automated systems to compete with modern digital-native service providers.

Dealers and administrative staff can expect improved workflow efficiency through the new automated accounting and document tools. The mobile-first design allows users to manage account events directly from their devices rather than needing stationary desktop workstations.

The takeaway

Adopting integrated AI assistants can significantly reduce the time spent on routine customer lifecycle tasks for security dealers. Businesses looking to modernize should focus on platforms that consolidate accounting and field data into a single mobile-accessible portal.