Certinia Has Expanded Veda AI Capabilities
The Austin-based company added 14 new AI agents and boosted its library of intelligent actions for service businesses.
Updated on Sept. 24, 2026 in Artificial Intelligence
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Certinia has expanded its Veda AI suite with 14 new agents and increased its Veda Intelligent Actions library from 64 to 135 tools. The company also introduced the AI Your Way deployment model, which allows businesses to ground their AI operations in internal data across sales and finance.
Why it matters
The expansion aims to address the gap between AI deployment and performance by grounding tools in operational data. While most companies have adopted AI, many struggle to see significant returns from these implementations.
The suite now offers 135 Veda Intelligent Actions, up from 64 previously. Certinia intends to scale this to over 300 actions and 40 total agents by the end of 2026.
The players
Certinia
Certinia is a professional services automation and customer success software provider headquartered in Austin.
The details
The AI Your Way model enables users to execute Veda agents within Certinia, Salesforce Agentforce, or via third-party platforms. By connecting data from delivery, customer success, and sales, the system aims to improve accuracy and business outcomes for services-oriented firms.
Timeline
The Veda AI expansion was announced on September 24, 2026.
The Global Service Dynamics Report was released in 2026.
Certinia plans to reach 300-plus intelligent actions by the end of 2026.
Roadmap
This move reflects the broader industry transition toward interoperable AI, where platforms seek to transcend silos by allowing models to operate across diverse software environments. By integrating with systems like Salesforce Agentforce, Certinia positions itself to compete in an ecosystem increasingly focused on cross-platform functionality.
Businesses using Certinia gain the ability to deploy AI agents directly into their existing workflows without abandoning current software infrastructure. This flexibility allows IT leaders to better tailor AI tools to their specific operational data, potentially increasing the likelihood of achieving performance goals.
The takeaway
The gap between widespread AI adoption and successful outcomes highlights a need for better data integration rather than just more tools. For companies, focusing on grounding AI in reliable, internal business data remains the most practical path toward improving returns on technology investment.
Further reading
Learn more about the latest innovations in Artificial Intelligence.
Source note: This article includes information reported by eCommerceNews Australia.
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