FirstLight Selected Netcracker for Network Operations
FirstLight has chosen the Netcracker Digital OSS platform to modernize its fiber network infrastructure.
Updated on Sept. 25, 2026 in Telecommunications
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FirstLight has selected the Netcracker Digital OSS to replace its legacy infrastructure with an intelligent, AI-native platform. This move aims to streamline network operations and accelerate fiber buildout across the company's regional coverage.
Why it matters
By transitioning to an AI-native operating system, FirstLight aims to improve operational efficiency and scale its network capabilities more rapidly. This shift is expected to enable increasingly autonomous management of its complex, multi-state fiber architecture.
FirstLight manages a 20,000 route-mile fiber network that connects 16,000 locations and reaches 168,000 additional sites. The infrastructure supports bandwidth speeds up to 800Gbps across six states.
The players
FirstLight
FirstLight is a telecommunications company based in New York that provides fiber-optic, internet, and data services across the Northeast and mid-Atlantic United States.
Netcracker
Netcracker is a technology provider that specializes in software-defined operations and digital transformation solutions for telecommunications service providers.
The details
FirstLight is migrating away from multiple disparate legacy systems to consolidate its fiber, internet, and cybersecurity services under the Netcracker Intelligent Operations Platform. The new integration allows the firm to leverage AI-native tools to automate complex tasks and manage its extensive regional network more effectively.
Timeline
The selection of the new operations platform was announced on September 24, 2026.
The Tech Race
The transition to the Netcracker Digital OSS Intelligent Operations Platform represents a shift toward AI-native management as telecom providers move away from fragmented legacy software. This move positions FirstLight to compete more effectively by automating network maintenance and scaling capacity in an increasingly data-intensive market.
Business and residential customers connected to the FirstLight network may eventually see improved service reliability and faster provisioning times as the company streamlines its operations. The shift toward autonomous management is designed to reduce downtime and accelerate the expansion of high-speed internet availability.
The takeaway
Telecommunications providers are increasingly relying on AI-driven software to manage the mounting complexity of modern fiber networks. Readers looking for robust internet services should track how these infrastructure upgrades influence regional coverage and connection speeds.
Further reading
Learn more about the latest infrastructure trends in the Telecommunications sector.
Source note: This article includes information reported by Thefastmode.
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