National Grid Warned Customers of Scam Calls
The utility provider cautioned Massachusetts residents regarding phone scams demanding immediate payments.
Updated on Sept. 27, 2026 in Utilities
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National Grid has issued an alert to Massachusetts customers regarding ongoing scam calls. Imposters are posing as company representatives to falsely claim that accounts are past due and threaten immediate service disconnection.
Why it matters
Utility-related scams prey on fear by pressuring individuals into providing sensitive information or making fraudulent payments. Recognizing these deceptive tactics is essential for protecting residents from financial loss.
The utility reported that scammers are actively using spoofed phone numbers to mimic the company's identity. These bad actors attempt to solicit payments through non-standard channels including gift cards, wire transfers, and cryptocurrency.
The players
National Grid
National Grid is a multinational electricity and gas utility company that provides essential energy services to millions of customers across Massachusetts and other regions.
The details
Scammers are contacting customers and falsely claiming their utility accounts are in arrears to demand immediate payment under the threat of power disconnection. National Grid emphasized that it never demands payment via prepaid debit cards, gift cards, wire transfers, cryptocurrency, or third-party mobile applications.
Timeline
September 27, 2026: National Grid issued the scam warning to Massachusetts residents.
Market Landscape
This alert reflects the broader industry challenge of protecting customers from sophisticated impersonation fraud that targets trust in essential service providers. The utility sector remains a high-priority target for cybercriminals seeking to exploit the necessity of power and gas services.
If you receive a demand for immediate payment through unusual methods like gift cards or wire transfers, hang up and contact the utility through official channels. Residents should ignore threats of disconnection from anyone claiming to represent the company over an unsolicited phone call.
The takeaway
Always verify account status directly through the official company website or customer service line if you receive a suspicious call. Never provide payment or personal data to individuals claiming to represent a utility who threaten immediate service termination.
Further reading
For more information on protecting your service account, visit Utilities.
Source note: This article includes information reported by Iberkshires.
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