Chicago Opens CARE Mental Health Satellite in Roseland
The city's CARE crisis response program now has a satellite facility at the Roseland Health Hub, with a second shift added for mental health calls.
Updated on Nov. 10, 2026 in Mental Health
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Chicago opened a CARE satellite facility at the Roseland Health Hub on November 10, 2026. The city also added a second shift for CARE mental health response teams.
Why it matters
The expansion gives Chicago residents a closer base for the city's mental health crisis response program, which sends clinicians and EMTs instead of relying solely on police. Added hours and a local hub are intended to broaden access to that alternative response in Chicago neighborhoods.
CARE teams now operate 8 a.m. to 10 p.m. Monday through Friday, up from a 2021 pilot in four neighborhoods that later expanded to seven of the city's 22 police districts before citywide rollout in May. The city has not said when it will offer 24/7 coverage or how many added vans and staff it will bring on.
The players
Chicago Department of Public Health
The city agency that runs the Roseland Health Hub and oversees the CARE program's mental health crisis response teams.
The details
CARE teams send a licensed mental health clinician and an emergency medical technician to mental health emergency calls. Calls to 911 for mental health crises are screened for violence, weapons, or injuries before a CARE team is dispatched, and anyone reporting a mental health crisis must request a CARE team.
Timeline
2021: CARE began as a pilot program in Lakeview, Uptown, Auburn Gresham, and Chatham.
May 2026: The CARE program was expanded citywide.
October 2026: The city announced a second shift for CARE teams.
November 10, 2026: The CARE satellite facility opened at the Roseland Health Hub.
Program Trajectory
The Roseland facility extends Chicago's CARE program, which began as a 2021 pilot in four neighborhoods and has since grown to citywide coverage. It continues a pattern of shifting mental health emergencies from police-only response toward clinician-led teams.
Chicagoans facing a mental health crisis can now request a CARE team through 911 during its 8 a.m. to 10 p.m. weekday hours. Residents near 200 E. 115th St. have a local hub to reach that service.
The takeaway
If someone is in a mental health crisis in Chicago, calling 911 and requesting a CARE team routes the call to clinicians and EMTs rather than police alone. Knowing the weekday 8 a.m. to 10 p.m. window helps families plan around current coverage.
Further reading
For more on how the city handles these emergencies, see Mental Health coverage on Wisevoter.
Source note: This article includes information reported by CBS News.
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