Crawford Trucking Enhances New Driver Orientation

The Des Moines-based carrier now assigns dedicated liaisons to help new drivers navigate the onboarding process.

Updated on Oct. 22, 2026 in Job Fairs

A large, unbranded semi-trailer truck parked in a wide, expansive terminal yard under a clear, bright sky. — Crawford Trucking, a Des Moines-based carrier, has launched a new liaison program to improve the onboarding experience for its fleet drivers. AI Illustration. Upload story photo >

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Do you believe detailed pre-start onboarding programs make employees feel more valued by their employers?

Crawford Trucking has introduced a new pre-orientation liaison program designed to support drivers before their official start date. This initiative follows the company's recognition as a 2026 Best Fleets to Drive For award winner in the small carrier category.

Why it matters

The program aims to reduce stress for new hires by providing a direct point of contact for questions about equipment and new locations. By incorporating driver input through committees, the company seeks to maintain high retention and satisfaction standards.

Crawford Trucking requires six weeks of additional training for new hires who are graduates from partnered schools. This training period serves as a foundational step for drivers entering the carrier's workforce.

The players

Crawford Trucking

A Des Moines-based carrier recognized for its workplace environment and driver support programs.

Abby Ryan

The president of Crawford Trucking who assumed her current leadership position on July 1.

The details

New orientation procedures now include introductions to the company president and the head mechanic before any administrative paperwork is finalized. The company also utilizes driver ambassadors and internal committees to ensure staff feedback informs major operational shifts.

Abby Ryan assumed the role of president of Crawford Trucking on July 1.
Crawford Trucking received the Best Fleets to Drive For award in 2026.

Market Landscape

The company's focus on structured onboarding mirrors industry-wide efforts to improve driver retention amid competitive labor markets. These initiatives position the carrier to maintain the high standards acknowledged by the 2026 Best Fleets to Drive For award.

For prospective drivers in Des Moines, these changes offer a more personalized onboarding experience that prioritizes direct access to company leadership. The updated training requirements and support structures help new hires transition into their roles with clearer expectations.

The takeaway

Effective driver orientation programs rely on providing clear support systems before the first day on the job. New employees should leverage company-provided liaisons and committee channels to voice concerns early in their tenure.