Rogue Couriers Have Profited From In-N-Out Deliveries

Individuals across California are charging high fees to deliver food from the chain despite no official partnership.

Updated on Oct. 7, 2026 in Dining Out

Bold vector editorial illustration of a plain brown take-out bag on a porch, representing unauthorized food delivery services. — Unauthorized couriers are charging significant markups to deliver meals from In-N-Out, a chain that has no official delivery partnerships. AI Illustration. Upload story photo >

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Unauthorized couriers are using platforms like Facebook Marketplace to offer delivery services for In-N-Out, a chain that maintains no official delivery partnerships. These rogue operators are bypassing store lines for customers at significant markups.

Why it matters

The practice allows customers to bypass wait times at busy locations, but it exposes them to potential financial scams. In-N-Out has historically opposed unauthorized delivery services, previously taking legal action against platforms like DoorDash.

Fees for these unofficial services range from a $20 flat surcharge to $30 for larger orders. Reporters lost a $25 deposit during their investigation, highlighting the financial risks of using these independent couriers.

The players

In-N-Out

This California-based fast-food chain is well-known for its limited menu and consistent refusal to partner with third-party delivery apps.

Jesse Osorio

This individual is a rogue courier identified as performing approximately 20 deliveries of the restaurant chain per week.

DoorDash

This major logistics and delivery company was the subject of a 2015 lawsuit filed by the restaurant chain regarding unauthorized courier services.

The details

Couriers advertise their services on sites like Airtasker and Facebook Marketplace, often requiring payment through digital apps like Zelle. These individuals operate across the state, with some performing as many as 20 deliveries per week in areas ranging from Hollywood to Orange County.

In 2015, In-N-Out sued DoorDash to stop unauthorized delivery services.
During a recent period, investigators identified nearly a dozen rogue couriers operating throughout California.

Culture Shift

This trend highlights a growing disconnect between consumer demand for delivery convenience and the rigid operating models of traditional fast-food brands. As gig work evolves, unauthorized services are increasingly filling service gaps despite legal opposition from restaurant chains.

Customers seeking these services face the high risk of losing upfront deposits to couriers who disappear after receiving digital payments. Relying on unauthorized delivery also eliminates any recourse for order accuracy or food safety issues since the chain does not manage these transactions.

The takeaway

Consumers should be aware that any delivery service for this specific restaurant chain is not authorized and likely carries a high risk of theft. Avoiding these gig-work listings is the only way to ensure payment security and food quality.