Phoenix Launches PHXLink Microtransit Pilot Program

The new on-demand service uses a fleet of minivans to connect commuters across three designated zones in the city.

Updated on Oct. 26, 2026 in Car Types

Phoenix Launches PHXLink Microtransit Pilot Program

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Phoenix has officially introduced PHXLink, a microtransit pilot program designed to fill transit gaps and reduce local traffic congestion. The service operates daily using dynamically routed minivans to provide neighborhood-level transport.

Why it matters

The program aims to provide a more flexible alternative to fixed-route transit networks by offering on-demand service within residential regions. City officials will use data gathered from this effort to determine the potential for future service expansions.

Rides cost $2 each, with 15 Toyota Sienna and Chrysler minivans deployed across three zones. The service targets wait times between 15 and 30 minutes from 6 am to 8 pm daily.

The players

PHXLink

This is a new microtransit pilot program operated by the city of Phoenix to improve local mobility.

The details

Riders can request trips via a mobile app or phone, with the system assigning pickups and drop-offs at nearby virtual stops rather than door-to-door. Each of the three service zones includes one wheelchair-accessible vehicle, and accounts are subject to suspension for excessive no-shows.

The PHXLink pilot program officially launched on October 26, 2026.
The initiative is funded by a 3-year grant.

Roadmap

This pilot marks a shift in municipal transportation strategies as cities move toward agile, on-demand fleets to bridge gaps in legacy fixed-route systems. By integrating minivans into public transit, Phoenix is testing how smaller vehicles can improve network efficiency against traditional bus transit.

Residents in the North, South, and West regions can now access low-cost transportation for $2 per ride. Users should manage bookings carefully, as frequent no-shows or cancellations may lead to the suspension of their transit account.

The takeaway

Commuters utilizing the new service should ensure they are ready at their assigned virtual stop to avoid potential account penalties. The program offers a cost-effective transit option for those living outside of traditional fixed-route zones.