Regions Bank Ranks No. 1 in Small Business Satisfaction
Regions earned the top spot in overall satisfaction in the JD Power 2026 U.S. Small Business Banking Satisfaction Study.
Updated on Nov. 5, 2026 in Banking
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Regions Bank ranked first in Overall Satisfaction in the JD Power 2026 U.S. Small Business Banking Satisfaction Study, the bank announced Thursday. The bank scored above the industry average across nearly every dimension measured in the study.
Why it matters
The ranking highlights how small business customers rate their banking relationships on trust, service, and access. For businesses in the United States choosing a bank, satisfaction scores offer one comparison point for evaluating service quality.
The study, collected between May and August 2026, drew on 6,974 owners or financial decision-makers at businesses with $50,000 to $20 million in annual sales. Specific numeric scores and rankings of competing banks were not included in the source data.
The players
Regions Bank
Regions Bank is a regional U.S. bank headquartered in the Southeast with total assets of $163 billion, offering banking, lending and cash management services to businesses and consumers.
J.D. Power
J.D. Power is a global data analytics and consumer insights company that conducts industry satisfaction studies across automotive, financial services and other sectors.
The details
Regions showed particular strength in Level of Trust, in People including business bankers, representatives, and call center agents, and in allowing customers to bank how and when they want. The bank serves more than 300,000 small businesses across fast-growing markets in the Southeast, Midwest and Texas.
Timeline
May 2026 to August 2026: JD Power collected survey responses.
November 5, 2026: Regions announced the No. 1 ranking.
Market Context
Regions' No. 1 result in the JD Power 2026 U.S. Small Business Banking Satisfaction Study sits within the annual series that profiles banks holding at least $60 billion in domestic deposits and 200 branches nationally. The study measures satisfaction against that peer group rather than the full banking market.
Small business owners comparing banks can use satisfaction rankings alongside fees, lending terms and branch access to evaluate their options. The study's focus on trust and service reflects factors that affect day-to-day account management.
The takeaway
Satisfaction in banking often depends on how easily businesses can get help and manage accounts on their own terms. Business owners weighing a bank should look at both service quality and the practical features they need day to day.
Further reading
Explore more on Banking for context on how small business banks compete on service.
More information
Learn more about Regions small business banking services on the bank's official website.
Source note: This article includes information reported by Morningstar.
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