Bristol Myers Squibb Shifts Procurement to Amazon Business

The company allows employees to manage purchases directly through the B2B platform to accelerate internal workflows.

Updated on Oct. 28, 2026 in Human Resources

Isometric editorial illustration of laboratory glassware arranged on a clean workbench, representing an optimized research procurement system. — Bristol Myers Squibb has migrated its internal procurement to the Amazon Business platform, aiming to accelerate research supply acquisition and remove operational bottlenecks. AI Illustration. Upload story photo >

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Bristol Myers Squibb has transitioned its procurement process to the Amazon Business platform, enabling staff to handle purchases directly. The move is designed to streamline operations that were previously hindered by delays in the internal procurement cycle.

Why it matters

By bypassing traditional request channels, the firm aims to remove bottlenecks that have historically slowed researchers from conducting necessary experiments. The shift reflects a strategic effort to simplify procurement and increase overall workplace efficiency.

The new procurement process replaces a legacy system where contract closure previously took up to 8 months. Procurement teams now set and enforce all control policies directly within the Amazon Business interface.

The players

Bristol Myers Squibb

This is a global biopharmaceutical company that focuses on the discovery and development of innovative medicines for patients with serious diseases.

Paula Glickenhaus

She serves as the chief procurement officer at Bristol Myers Squibb and oversees the company's efforts to modernize its supply and purchasing strategies.

The details

Employees now execute purchases independently via the Amazon Business B2B marketplace instead of relying on the manual procurement department. While the change accelerates acquisition times, it may result in the replacement of certain procurement department positions.

October 2023: Paula Glickenhaus joined the company.
October 27, 2026: Glickenhaus spoke at the Amazon Business Reshape conference.

Market Landscape

The integration of the Amazon Business B2B marketplace into corporate workflows signals a broader industry move toward automating administrative procurement tasks. This allows large organizations to shift human capital away from repetitive processing toward more strategic supply chain oversight.

Employees at Bristol Myers Squibb will experience a shift toward self-service purchasing, significantly reducing the time spent waiting for approval on essential goods. The change is expected to enhance internal productivity by eliminating the traditional procurement wait times.

The takeaway

Direct-to-platform procurement models can significantly reduce friction for research and development teams in large-scale organizations. Employees should familiarize themselves with the new platform policies to ensure compliance with company purchasing standards.