Uber Deploys ChatGPT Work to All Employees

The company is integrating OpenAI's latest agentic tool to boost workforce productivity and internal problem-solving.

Updated on Oct. 23, 2026 in Artificial Intelligence

Uber Deploys ChatGPT Work to All Employees

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Uber has expanded its artificial intelligence toolkit by providing all 30,000 employees with access to ChatGPT Work. The platform enables staff to perform complex tasks across files and applications, ranging from data analysis to creating presentations and web apps.

Why it matters

By adopting agentic AI across its entire workforce, Uber aims to accelerate internal innovation and streamline workflows. The deployment represents a significant expansion in how large enterprises leverage automated assistants to handle multi-step, extended-period tasks.

ChatGPT Work integrates directly with user files and applications to execute complex, multi-step workflows over extended periods. This builds on Uber's existing use of OpenAI models like Codex for software development and various customer-facing AI features.

The players

Uber

A multinational technology company that provides ride-hailing services, food delivery, and freight transportation.

OpenAI

An artificial intelligence research organization that develops advanced large language models and productivity software.

The details

Beyond general office tasks, Uber's engineering teams continue to utilize OpenAI's Codex for coding. The company also employs AI for specific marketplace positioning advice for drivers and a voice interface for riders booking trips.

May 2026: Uber introduced a driver-facing AI assistant.
July 9, 2026: OpenAI began rolling out ChatGPT Work.
September 30, 2026: OpenAI annualized revenue reached $50 billion.
October 9, 2026: Bloomberg reported OpenAI revenue figures.
October 22, 2026: Deployment of ChatGPT Work to Uber employees announced.

The Tech Race

This rollout accelerates the shift from basic chatbot interfaces toward agentic workflows that can actively manipulate data across multiple enterprise applications. It pits Uber's internal operations against rivals by leveraging models like ChatGPT Enterprise to automate complex business tasks.

Employees will see immediate changes to their daily workflows as they begin using the tool to research information and generate documents. These automated capabilities are designed to reduce manual data processing and speed up the creation of technical and business materials.

The takeaway

The move demonstrates a growing corporate preference for AI agents that act rather than just answer. Employees should focus on learning to delegate multi-step projects to these tools to maximize their efficiency in high-volume environments.