Sheetz and Wawa Lead 2026 Convenience Store Rankings

The American Customer Satisfaction Index reveals top-rated convenience chains across various U.S. regions.

Updated on Oct. 21, 2026 in Organic Food

Bold vector editorial illustration of a modern fuel pump canopy, representing regional convenience store consumer trends. — The American Customer Satisfaction Index's 2026 study identifies Sheetz and Wawa as leaders in regional convenience store customer satisfaction. AI Illustration. Upload story photo >

Live Poll

Are you satisfied with the convenience store options currently available in your local area?

The American Customer Satisfaction Index published its 2026 Convenience Store Study, highlighting top-rated brands by region. Sheetz earned the top spot in the Midwest, while Wawa secured first place in both the South and Northeast.

Why it matters

These rankings provide consumers with a standardized metric to evaluate service and satisfaction across major national convenience store chains. The data highlights shifting regional preferences as retailers compete for customer loyalty in an evolving market.

Sheetz led the Midwest with an 83 score, while Wawa reached an 82 in the South and 79 in the Northeast. Maverik and QuikTrip tied for the top position in the West with a score of 78.

The players

Sheetz

Sheetz is a major American chain of convenience stores and coffee shops that operates primarily in the Mid-Atlantic region.

Wawa

Wawa is a chain of convenience stores and gas stations headquartered in Pennsylvania that serves states across the East Coast.

American Customer Satisfaction Index

The American Customer Satisfaction Index is a national economic indicator that measures consumer satisfaction with the quality of goods and services.

Maverik

Maverik is a convenience store chain operating primarily in the Western United States that markets itself as a base camp for adventure.

QuikTrip

QuikTrip is a regional convenience store chain known for its large-format stores and proprietary food and beverage offerings.

The details

The report ranks various national retailers, noting that Meijer scored higher than Kwik Trip in the national rankings. Casey's ranked lower than competitors like QuikTrip, Kwik Star, and Maverik, though it maintained a higher position than 7-Eleven.

In 2025, Kwik Trip was recognized as the favorite convenience store across the nation.
On October 21, 2026, the American Customer Satisfaction Index published these latest rankings.

Culture Shift

This report highlights a shifting landscape in retail as consumers increasingly prioritize service and brand consistency over legacy market presence. It reflects broader trends where regional favorites continue to challenge national retail dominance through targeted customer satisfaction strategies.

Consumers can use these rankings to identify which local chains prioritize quality and service, potentially informing their daily shopping and gas station preferences. Note that availability varies by state, as chains like Sheetz do not operate in markets such as Iowa.

The takeaway

Understanding regional satisfaction scores can help shoppers make informed decisions about where to find the best services and amenities. Consumers should check local store availability before planning trips to specific retail brands listed in the study.