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Forvis Mazars Achieved Record Client Score

The national accounting firm reported an NPS of 85, significantly outperforming the industry average.

Updated on Oct. 6, 2026 in Professional Services

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Forvis Mazars reported a record Net Promoter Score of 85, signaling a continued effort to differentiate its services through improved client satisfaction. AI Illustration. Upload story photo >

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Forvis Mazars has reached a record-high Net Promoter Score of 85, marking a steady climb from its 2025 score of 84. This metric reflects the firms success in prioritizing client experience as a central business differentiator.

Why it matters

By consistently raising its client satisfaction metrics, the firm aims to establish an Unmatched Client Experience that serves as a key advantage in the competitive U.S. accounting landscape.

The firm recorded a 2026 Net Promoter Score of 85, while the broader U.S. accounting industry average stands at 55. Survey participation also grew, with response rates rising to 39% in 2026, up from 30% in 2025 and 20% in 2024.

The players

Forvis Mazars

This accounting firm employs 7,000 team members throughout the United States and emphasizes a client-focused service model.

The details

Forvis Mazars utilizes detailed client feedback surveys to gauge satisfaction and identify areas for improvement. With 7,000 team members across the United States, the firm has focused on scaling its service model to ensure high client retention and loyalty.

Timeline

  1. 2024: The firm saw a 20% survey response rate.

  2. 2025: The firm recorded an NPS of 84 and a 30% response rate.

  3. October 6, 2026: Forvis Mazars announced its record high NPS of 85.

Market Landscape

Professional services firms are increasingly using Net Promoter Scores as a proxy for long-term client retention in a crowded marketplace. Forvis Mazars' performance follows a trend of firms attempting to differentiate themselves from the U.S. accounting industry average of 55.

Clients of Forvis Mazars may experience more consistent service standards as the firm leverages these feedback insights to refine its offerings. Businesses evaluating accounting partners can use these high satisfaction benchmarks as a data point when selecting professional services.

The takeaway

High client satisfaction scores are becoming essential tools for professional service firms seeking to distinguish themselves in a saturated market. Companies should prioritize direct client feedback loops to maintain long-term competitive advantages and loyalty.

Further reading

For more on industry benchmarks, visit the Professional Services section.

More information

For more details on the firm's approach, visit the Forvis Mazars firm and culture information.

Source note: This article includes information reported by The Manila times.

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