Roborock Wins Canstar's 2026 Most Satisfied Customers

Roborock earned five stars in every category of Canstar's robot vacuum survey, and also launched two new models in Australia.

Updated on Nov. 5, 2026 in Home Cleaning

Screen-print poster illustration of a round robot vacuum resting on a warm timber floor in bright daylight, with a flat mop pad suggested beneath it. — Roborock was named Canstar's 2026 Most Satisfied Customers robot vacuum brand after earning five stars across every survey category, and launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. AI Illustration. Upload story photo >

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Roborock won Canstar's 2026 Most Satisfied Customers Award for robot vacuums after being the only brand to receive five stars in every survey category. The brand also launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia.

Why it matters

The award reflects ratings from 354 Australians who owned or used a robot vacuum in the previous three years, offering local shoppers a measure of owner satisfaction. The launch brings new mopping and suction options to the Australian market.

The Saros 20 Flow is priced at AUD $2,499 and the Qrevo Edge 2 Flow at AUD $1,999 in Australia. Both models use the SpiraFlow 2.0 roller mop system, with the Saros 20 Flow offering 36,000 Pa suction and the Qrevo Edge 2 Flow 35,000 Pa.

The players

Roborock

A robot vacuum manufacturer known for its mopping and obstacle-climbing models, and ranked by IDC as the world's leading robot vacuum brand.

Canstar

An Australian consumer research organisation that publishes customer satisfaction awards and product surveys.

The details

Canstar surveyed owners on overall satisfaction, performance, features, battery and charging, design, ease of use and value for money. The Saros 20 Flow includes AdaptiLift Traverse 3.0, which can climb double-layer thresholds up to 8.8cm, while the Qrevo Edge 2 Flow can lift its roller mop up to 15mm on carpet.

2026: Canstar presented the Most Satisfied Customers Award to Roborock.
First half of 2026: IDC ranked Roborock the world's number one robot vacuum brand.

Market Position

The Canstar award follows IDC's first-half 2026 ranking of Roborock as the world's number one robot vacuum brand, extending that global market position with a satisfaction measure drawn from Australian owners. Together, the two results place Roborock's Australian launches within an established international lead.

Shoppers comparing robot vacuums can weigh the Saros 20 Flow at AUD $2,499 against the Qrevo Edge 2 Flow at AUD $1,999, depending on whether the higher obstacle-climbing height matters for their home. Both models' SpiraFlow 2.0 mopping system is the feature to compare if floor mopping is a priority.

The takeaway

Owner satisfaction ratings can help shoppers gauge real-world performance beyond specifications alone. Checking the category-by-category scores before buying can show which features matter most in everyday use.