Xpeng Motors Expands Australian Retail and Service Network

The manufacturer is increasing its local presence while resolving legacy customer service issues from the previous distributor.

Updated on Oct. 26, 2026 in Electric Vehicles

A modern white electric SUV parked inside a clean, minimalist warehouse-style service facility with large windows and polished concrete floors. — Xpeng Motors Australia has expanded its retail network to 66 locations and improved parts supply to stabilize operations following previous service challenges. AI Illustration. Upload story photo >

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Xpeng Motors Australia has expanded its national retail footprint to 66 locations and confirmed the upcoming launch of new SUV models. The company is simultaneously addressing legacy customer commitments, having already resolved 250 cases tied to former distributor TrueEV.

Why it matters

By directly managing its retail operations and parts supply, Xpeng aims to stabilise its brand reputation in the Australian market. This strategy seeks to restore customer confidence following service complications experienced under previous distribution arrangements.

Xpeng has delivered 1,183 vehicles to date, including 1,096 G6 SUVs and 87 X9 people movers. The upcoming L03 mid-size SUV will enter the market with a starting price of $41,900 before on-road costs.

The players

Xpeng Motors Australia

The local division of the Chinese electric vehicle manufacturer responsible for direct vehicle sales and service operations.

TrueEV

The former distributor for Xpeng in Australia that managed the brand's initial market entry.

FedEx

A global logistics and transportation firm that partners with Xpeng to manage its Australian parts distribution.

The details

The automaker operates a dedicated parts warehouse in Melbourne in partnership with FedEx to improve supply chain efficiency. Private owners now receive a seven-year unlimited-kilometre vehicle warranty, along with an eight-year or 160,000-kilometre battery and electric motor warranty.

Late 2024: Xpeng launched in Australia via distributor TrueEV.
June 2026: Xpeng opened a Melbourne parts warehouse.
August 2026: Xpeng vowed to honour previous distributor commitments.
End of 2026: Xpeng will reach 66 retail locations.
Early 2027: G9L flagship SUV goes on sale.

Roadmap

Xpeng's move to a direct retail and warehouse model reflects a broader shift among emerging EV manufacturers seeking total control over the customer experience. This strategy mirrors the industry-wide trend of replacing third-party distributors to align regional service quality with global brand standards.

Customers who previously dealt with TrueEV should contact the manufacturer to resolve outstanding promotional commitments. New buyers can benefit from clearly defined warranty terms of seven years or 160,000 kilometres on battery and motor components.

The takeaway

Prospective buyers should check the specific warranty terms and service locations available in their state before purchasing. Existing owners impacted by the transition should reach out to the manufacturer directly for support.

What happens next

The L03 SUV will arrive in showrooms before the end of 2026, followed by the G9L flagship SUV in early 2027 and the GX electrified SUV later that same year.