ElevenLabs Lets Firms Fine-Tune AI on Customer Data
The AI voice company unveiled a fine-tuning service, a workplace app, and a partner marketplace at its New York summit.
Updated on Nov. 11, 2026 in Artificial Intelligence
ElevenLabs announced at its New York summit on Wednesday that businesses can work with its researchers to fine-tune AI models on their own customer conversation data. The company also opened free early access to ElevenAI, an app that takes meeting notes, and launched a partner programme and marketplace.
Why it matters
The offering lets firms tailor voice AI to their own customer interactions, with goals such as happier customers or fewer errors guiding the tuning. It signals how quickly voice AI companies are moving from general-purpose models toward enterprise-specific deployments.
ElevenLabs reports a valuation of $22B and roughly $600M in revenue, and its Nvidia expansion adds 15 MW of computing power for large customers. The announcement does not disclose benchmark results for the fine-tuned models or the cost of the new offering.
The players
ElevenLabs
ElevenLabs is a voice AI company whose text-to-speech and conversational agent products are used by businesses and developers worldwide.
McKinsey
McKinsey & Company is a global management consulting firm that advises large corporations on strategy, technology and operations.
Nvidia
Nvidia is a semiconductor company whose graphics processors are central to training and running modern artificial intelligence systems.
The details
Firms work with ElevenLabs researchers to tune its voice models and some open-source AI models, choosing goals such as happier customers or fewer errors, and the models keep improving as more calls come in. The company also previewed new memory and routines features for ElevenAgents, including an example where a customer can be recognised and a call scheduled for 5pm.
Timeline
September: ElevenLabs valued at $22B with about $600M in revenue.
Wednesday, November 11, 2026: Summit announcements made and ElevenAI early access opened.
In the coming months: Firms can begin working with researchers to tune models.
From next year: Firms can buy partner-built apps in the marketplace.
2028: ElevenLabs said it could start preparing for an IPO.
The Tech Race
The fine-tuning offering extends ElevenAgents, the company's conversational voice platform, by letting firms adapt its models to their own call data. It places ElevenLabs in a race with other voice AI providers to win enterprise customers who want tailored rather than generic speech systems.
Businesses that handle many customer calls could see voice agents tuned to their own conversations, potentially reducing errors and improving customer experience. Individual users may encounter these tools through meeting-note apps and customer service systems built on the new platform.
The takeaway
Organisations weighing voice AI should consider whether tuning models on their own customer conversations justifies the effort, since the models are designed to keep improving as more calls come in.
What happens next
Firms can begin working with ElevenLabs researchers to tune models in the coming months, and partner-built apps become purchasable in the marketplace from next year.
Further reading
Explore more on Artificial Intelligence developments shaping enterprise voice tools.
