State Agency Signs Public Service Deals With Three Institutions
Azerbaijan's ASAN Khidmet model is set to be introduced in Sri Lanka and Djibouti under newly signed memorandums.
Updated on Nov. 11, 2026 in Government
Azerbaijan's State Agency for Public Service and Social Innovations, under the President of the Republic of Azerbaijan, signed memorandums of understanding on public service delivery with ESCWA, Djibouti's Ministry of Labour in Charge of Formalization and Social Protection, and Sri Lanka's Ministry of Public Administration, Provincial Councils and Local Government. The memorandums were signed at the international summit 'UN Governance Innovation Summit: Advancing Future-Ready Institutions' in Baku.
Why it matters
The agreements extend the reach of Azerbaijan's ASAN Khidmet service model, which is currently shared with more than 50 countries, into new national and regional administrations. They signal growing international interest in the model as governments seek more efficient public service delivery.
The agreement with ESCWA covers its 21 member states, while the ASAN Khidmet experience is currently shared with more than 50 countries. Implementation schedules and resource commitments for the new partnerships were not detailed in the announcement.
The players
State Agency for Public Service and Social Innovations
Azerbaijan's agency under the President that runs the ASAN service centers and promotes public service innovation abroad.
ESCWA
The United Nations Economic and Social Commission for Western Asia, a regional commission serving 21 member states.
The details
The memorandums were signed during the international summit held in Baku. The agreements with Sri Lanka and Djibouti provide for introducing the ASAN Khidmet model and its best practices in both countries, while the ESCWA memorandum aims to share the experience with the Commission's member states.
Timeline
The memorandums were signed at the Baku summit, with the related article published November 11, 2026.
Government Model Spread
The ASAN Khidmet model, which Azerbaijan has been sharing with more than 50 countries, is now being formally adopted through agreements with Sri Lanka and Djibouti. The move places Azerbaijan's citizen service center approach within a broader international push for governance innovation.
For citizens in countries adopting the ASAN Khidmet model, public service requests may eventually be handled through centralized service centers. The source does not indicate when such changes would reach residents in Sri Lanka, Djibouti, or ESCWA member states.
The takeaway
Governments looking to modernize public services are increasingly sharing models across borders, and Azerbaijan's ASAN Khidmet approach is becoming one of the more widely adopted examples. Watching how these partnerships are implemented will show whether the model adapts well to different administrative systems.
Further reading
For related coverage of how governments organize and reform public administration, see Government.
Source note: This article includes information reported by Azertag.
