Cerillion Launches 26.2 With Agentic AI Suite
Cerillion's BSS/OSS Suite version 26.2 reached general availability with expanded agentic AI across customer care, service configuration, product design and churn prediction.
Updated on Nov. 5, 2026 in Artificial Intelligence
Cerillion has moved version 26.2 of its BSS/OSS Suite to general availability, extending agentic AI across customer care, service configuration, product design and churn prediction. The release pairs four AI capabilities with a native Nchf interface for 5G standalone charging.
Why it matters
The release targets telecom operators seeking automated customer management and 5G charging integration within a single billing and operations platform. Its emphasis on governance and certified open APIs addresses operator concerns about deploying autonomous AI in production systems.
Cerillion holds 47 TM Forum Real World Open API certifications, 15 of them added since version 26.1 and proven across seven customers' installed bases. Governance runs on a three-layer control plane comprising an AI Management Centre, an MCP Server and an Agent2Agent Server, though the company has not published independent performance figures for these components.
The players
Cerillion
Cerillion is a provider of BSS and OSS software for telecommunications operators, known for its billing and operations suites and its participation in TM Forum open API certification programs.
TM Forum
TM Forum is a global industry association for digital transformation in telecommunications that publishes the open API standards and certification programs used across the sector.
The details
Version 26.2 adds a Customer Care Agent that surfaces customer and service data and resolves enquiries, and a Service Configuration Agent that extends automation into complex service and system configuration. Predictive churn uses machine-learning models that score customers by departure risk and feed targeted retention campaigns through the Promotions Engine, while a Dynamic Catalogue Workspace and an Enterprise Product Catalogue, which achieved TM Forum ODA certification for TMFC001, support product design.
Timeline
Version 26.2 reached general availability on November 5, 2026.
The Tech Race
Cerillion's 26.2 release extends its position within the TM Forum Open API certification program, which has become a benchmark for interoperability among telecom software vendors competing for operator contracts. The addition of 15 certifications since version 26.1 places the company among a small field of vendors pursuing agentic AI within standardized, certified API environments.
For telecom operators, the release changes how customer enquiries, service configuration and churn-driven retention offers are handled inside one platform rather than through separate tools. Operators evaluating 5G standalone charging will find the native Nchf interface relevant to their billing integration planning.
The takeaway
Telecom operators weighing agentic AI should examine the governance architecture and certification record alongside feature lists before committing to production deployment. Certified interoperability and documented oversight controls are the practical tests of whether such systems can be run safely at scale.
Further reading
Explore more on Artificial Intelligence as telecom software vendors embed agentic systems into operator workflows.
Source note: This article includes information reported by Telecoms Tech News.
