Aiello Integrated AI Solutions With Shiji Infrasys
The collaboration enables hotels to automate food and beverage ordering through AI-driven voice and mobile platforms.
Updated on Oct. 13, 2026 in Hospitality
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Aiello has successfully integrated its AI Call Agent and GuestWeb solutions with the Shiji Infrasys point-of-sale system. This connection allows hospitality businesses to automate food and beverage ordering across multiple customer channels.
Why it matters
The integration streamlines hotel operational workflows while creating new opportunities to capture additional food and beverage revenue through automated service channels.
The Holiday Inn & Suites Saigon Airport processes over 450 monthly food and beverage orders via GuestWeb, generating US$8,400 in additional monthly revenue. Globally, Shiji provides services to over 91,000 hotels.
The players
Aiello
Aiello is an artificial intelligence company that specializes in language processing and customer service automation for enterprises.
Shiji
Shiji is a technology provider that offers software solutions, including point-of-sale systems, to the global hospitality and retail industries.
The details
The technology transmits confirmed food and beverage orders directly to Infrasys POS once processed through Aiello's voice or web interfaces. This system connects AI interactions with existing hotel infrastructure, facilitating seamless communication between guests and kitchen operations.
Timeline
Crowne Plaza Changi Airport connected its Aiello Call Agent in September 2026.
Aiello announced the official integration with Shiji Infrasys POS on October 13, 2026.
Market Landscape
This integration signals a broader industry shift toward embedding generative AI into the foundational software used by major hotel chains. By linking automation tools with the Shiji Infrasys point-of-sale system, vendors are competing to minimize human intervention in routine hospitality operations.
Average hotel guests can expect more efficient service when placing room service or food orders through mobile and voice channels. This technology aims to reduce wait times and errors, leading to a more consistent ordering experience for hotel patrons.
The takeaway
Hotels adopting AI-driven ordering systems can effectively increase their auxiliary revenue while maintaining high volumes of guest requests. Implementing these automated workflows allows property management to reallocate staff resources toward more complex guest service needs.
Further reading
For more context on the evolving digital tools used in the lodging industry, visit Hospitality.
Live Poll
Would you prefer using AI voice assistants to order hotel room service instead of human staff?
