Tacoma Residents Submit Thousands of Street Repair Requests
The city uses data from over 14,000 maintenance requests to help prioritize local road repair projects.
Updated on Oct. 20, 2026 in Car Maintenance
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Tacoma residents filed more than 14,000 street maintenance requests between June 2016 and October 2026. The city leverages this input from the 311 phone service and online portal to determine future construction priorities.
Why it matters
Volume levels fluctuate based on weather and seasonal changes, allowing the city to correlate citizen feedback with traffic usage and road degradation. This approach ensures that heavily used streets are addressed based on real-world conditions.
The city received 1,987 maintenance requests in 2025, compared to 741 requests recorded in 2019. High concentrations of reports frequently appear on Sixth Avenue, North Orchard Street, and McKinley Avenue.
The players
City of Tacoma
This local municipal government entity is responsible for managing infrastructure, public utilities, and street maintenance for residents.
The details
Residents report road issues through a 311 phone line and an online portal that became active in June 2022. City officials combine these reports with data on pavement composition and traffic volume to plan necessary infrastructure improvements.
Timeline
The data collection period for street maintenance requests began in June 2016.
The lowest annual request volume was recorded in 2019.
The city launched its online 311 portal in June 2022.
The highest annual request volume was recorded in 2025.
The official data collection period concluded in October 2026.
Roadmap
The city utilizes a data-driven approach to infrastructure management, mirroring broader municipal trends where citizen feedback informs public works priorities. This methodology allows urban planners to shift from reactive patching to targeted maintenance based on road usage metrics.
Drivers in Tacoma should expect that highly reported streets like Sixth Avenue and McKinley Avenue may be prioritized for future repair work. Utilizing the 311 portal remains the most effective way for residents to ensure specific road hazards are logged for city review.
The takeaway
Maintaining vehicles is easier when local infrastructure is well-managed through active community reporting. Residents can support these efforts by continuing to report specific street hazards to ensure city officials have the most accurate data for road planning.
Further reading
For additional context on how local infrastructure is maintained, visit the Car Maintenance section.
Source note: This article includes information reported by Tacoma News Tribune.
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