CallTower Wins Top Vendor NPS Award in UCaaS

The telecommunications provider earned the top NPS ranking for the second year in a row.

Updated on Oct. 28, 2026 in Remote Work

CallTower Wins Top Vendor NPS Award in UCaaS

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Salt Lake City based CallTower has secured the AVANT Top Vendor NPS in UCaaS award for the second consecutive year. The recognition reflects high marks from Trusted Advisors for performance in deployment, adoption, and support.

Why it matters

The annual award is determined by direct feedback from industry partners who evaluate vendors on critical service delivery metrics. This consistent recognition highlights CallTower’s ongoing success in managing complex cloud communication rollouts.

The firm, which began operations in 2002, received the award based on feedback across deployment, adoption, and support categories. The evaluation reflects the company’s performance throughout the 2026 period.

The players

CallTower

CallTower is a provider of cloud-based communications and collaboration solutions that has been operating since 2002.

Bryan Green

Bryan Green serves as the Senior Director of OEM and Alliances and oversees partner relationship management for the company.

The details

The award process gathers insights from Trusted Advisors to rank UCaaS vendors on their operational efficiency. Additionally, Bryan Green, serving as Senior Director of OEM and Alliances, was honored with the Top Strategic Partner Channel Manager award for his work managing partner relationships.

CallTower received the 2026 award at the summit on October 28, 2026.
The firm first earned an NPS award in 2025.

Market Landscape

The AVANT Top Vendor NPS award sets the industry standard for evaluating how UCaaS partners perceive vendor support and deployment efficacy. This recognition marks a recurring benchmark for CallTower, solidifying its competitive standing in the unified communications market.

Business clients utilizing CallTower platforms can expect maintained standards of deployment support and partner-managed service quality. The award validates the reliability of the tools currently used for enterprise cloud communications and collaborative workflows.

The takeaway

Reliable support and smooth deployment processes are essential for businesses relying on cloud communication tools. Partners and clients alike should view consistent high-ranking performance as a key indicator of long-term service stability.