Select Health Cuts Provider Credentialing to Six Days

Utah nonprofit health plan's CIO urges keeping humans involved as AI adoption expands across enterprises.

Updated on Nov. 13, 2026 in Artificial Intelligence

Isometric editorial illustration of identical stacked crates gathered by an overhead arm into one neat column over a flat landscape, suggesting consolidated workflow. — Utah nonprofit Select Health cut provider credentialing from six months to six days with a Salesforce and Genesys platform, as its CIO urges keeping humans involved in AI adoption. AI Illustration. Upload story photo >

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Ryan Brady, CIO at Select Health, spoke at the Forbes CIO Summit in New York about keeping people present as AI adoption grows. Select Health partnered with Salesforce and Genesys on a new credentialing platform that cut provider credentialing from six months to six days.

Why it matters

Select Health sought to streamline call center work after staffers navigated dual-screen workflows with more than a dozen open windows. The company chose outside expertise rather than letting AI build in-house software for sensitive, regulated health information.

Provider credentialing time fell from six months to six days after Select Health moved off antiquated software to the new platform. Call center staffers had been working across dual screens with more than a dozen windows open, and the source does not quantify how much time that workflow now saves.

The players

Select Health

Select Health is a nonprofit health plan based in Utah that serves members across the state.

Salesforce

Salesforce is a large enterprise software company whose cloud platform Select Health used to streamline workflows and meet HIPAA requirements.

Genesys

Genesys is a customer experience technology company that partnered with Salesforce and Select Health on the new credentialing platform.

The details

Brady used AI to extract action items from photographs of whiteboards used by his team, and he said he no longer performs manual tasks he handled ten years ago. Select Health worked with Salesforce to ensure the new platform was HIPAA-compliant, and the platform consolidates information into a single pane of glass for staff.

Last week: Brady spoke to InformationWeek at the Forbes CIO Summit in New York.
Date unspecified: Select Health migrated from antiquated software to the new credentialing platform.

Tech Race

Select Health's decision to build on Salesforce and Genesys under HIPAA requirements, rather than having AI generate custom software in-house, reflects how regulated health data shapes enterprise AI adoption. The approach positions the Utah plan alongside other health organizations weighing outside vendors against internal builds.

For members and providers in Utah's network, the faster credentialing timeline could shorten the wait before a provider can see patients. Staff workflows at the call center also change, since the platform consolidates information that previously required many open windows.

The takeaway

Keeping people in the loop and buying proven outside platforms can speed up operations without exposing sensitive health data. Organizations weighing AI tools should check compliance requirements before building anything in-house.