Texans Credit Union Expanded Alkami Digital Partnership

The Richardson-based institution reported significant gains in digital engagement following the technology integration.

Updated on Oct. 13, 2026 in Banking

Isometric editorial illustration of interconnected server structures and abstract pathways, representing technological integration in digital banking. — Texans Credit Union has expanded its partnership with Alkami Technology to streamline membership management and enhance its digital banking services. AI Illustration. Upload story photo >

Live Poll

Do you feel that digital banking upgrades make managing your personal finances easier?

Texans Credit Union has expanded its digital banking relationship with Alkami Technology to boost operational efficiency. The credit union, which serves over 150,000 members, utilized the platform to automate workflows and modernize service delivery.

Why it matters

By adopting advanced digital sales and service tools, the organization aimed to streamline internal processes and build a foundation for long-term technological innovation. The partnership reflects a strategic effort to improve member satisfaction and operational speed.

Active digital banking users increased by 42%, while the credit union's Net Promoter Score improved to 89.4 from a previous 73.6. Additionally, online account openings doubled, and in-branch account opening speeds improved by up to five times.

The players

Texans Credit Union

A Richardson-based financial institution that provides services to more than 150,000 members.

Alkami Technology

A provider of cloud-based digital banking solutions that supports financial institutions with sales and service platforms.

The details

Texans Credit Union leveraged the Alkami digital sales and service platform to process transactions and automate membership management. These integrations have significantly reduced manual tasks for staff while creating a more seamless account opening experience for local members.

Alkami announced the expanded partnership on October 13, 2026.

Market Dynamics

This move reflects the industry-wide shift toward digital-first banking models as smaller institutions compete with large national banks for tech-savvy customers. The adoption of cloud-based platforms allows these organizations to scale innovation without building costly proprietary systems.

Members in Richardson can expect faster service times for routine banking tasks such as opening new accounts. These operational improvements are designed to reduce wait times and enhance the overall reliability of the credit union's digital tools.

The takeaway

Credit unions that prioritize digital infrastructure are seeing higher member satisfaction and improved operational agility. Customers looking for efficient service should evaluate the digital capabilities of their primary financial institution when managing their finances.