UPMC Migrated Patient Records to Epic Systems
The transition integrated nine separate health record platforms into a single systemwide portal.
Updated on Oct. 7, 2026 in Healthcare
Live Poll
Do you trust your healthcare provider to manage your medical records during major technology updates?
UPMC has migrated its electronic health records to an Epic Systems platform, consolidating data from nine legacy systems. The transition aims to unify patient records across the network, though users have reported portal access issues and missing information.
Why it matters
Unifying electronic health records is designed to streamline clinical workflows and improve data accessibility for providers across the UPMC network. This systemwide shift replaces fragmented databases to ensure a more cohesive patient medical history.
UPMC successfully migrated five years of critical patient data during this transition. The project encompassed hundreds of supporting applications and medical devices across hospitals and physician offices.
The players
UPMC
A health care provider and insurer based in Pittsburgh that operates hospitals, physician offices, and outpatient facilities.
Epic Systems Corporation
A developer of health information technology software used by medical centers to manage patient records and administrative data.
The details
The second wave of the migration, which affected facilities throughout Western Pennsylvania, went live on Saturday. While the organization deployed on-site support to assist staff, patients reported login failures on the MyUPMC portal, missing historical records, and increased wait times at various facilities.
Timeline
Planning for the technology transition began in 2021.
The first phase of the system migration started in September 2025.
The second wave of the transition went live on October 3, 2026.
Market Landscape
This transition aligns UPMC with the industry-wide trend toward adopting integrated electronic health record platforms. By centralizing data from nine disparate systems, the network strengthens its technical infrastructure against regional competitors.
Patients may experience intermittent issues accessing the MyUPMC portal or viewing their historical medical information during the ongoing stabilization period. Users are advised that support resources remain available at facilities to help address reporting and wait time concerns.
The takeaway
Large-scale IT migrations in healthcare frequently encounter temporary disruptions as staff and patients adjust to new interfaces. Users should keep personal copies of critical medical records until the new system's data integrity is fully confirmed.
Further reading
For additional context on regional medical updates, visit Healthcare.
Live Poll
Do you trust your healthcare provider to manage your medical records during major technology updates?
