Troy City Council Plans Accounting Software Transition
The city aims to modernize billing systems and reduce operational costs by switching from KVS to Tyler software.
Updated on Oct. 26, 2026 in City Hall
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The Troy City Council is preparing to replace its current accounting system, KVS, with new software called Tyler. This transition seeks to resolve issues with antiquated billing processes that currently rely solely on physical mail.
Why it matters
The current KVS system prevents the controller's department from generating standard reports and frequently causes late bill payments for residents. Moving to Tyler is expected to modernize departmental access and ensure timely billing delivery.
The city has committed to a $301,000 annual expenditure for Tyler licensing and cloud services. Officials estimate the project will result in $80,000 in annual savings by eliminating the outdated KVS system.
The players
Troy City Council
This is the primary legislative body responsible for the governance and budget oversight of Troy, New York.
The details
The new software supports email billing for water, garbage, and tickets while providing departments with remote access to budget data. By contrast, the existing KVS platform operates as an isolated set of modules that limits administrative efficiency.
Timeline
October 2026: City Council held a second budget meeting.
October 29, 2026: Budget hearing regarding public utilities.
November 9, 2026: Budget hearing regarding public safety.
2027: Planned implementation of Tyler software.
Political Context
The Troy City Council software transition follows the pattern set by the New York State Local Government Efficiency Program, which encourages municipalities to modernize legacy systems to reduce taxpayer burden. Opposition may focus on the upfront licensing costs versus the projected long-term savings.
Residents can expect the transition to bring an end to late bill payments caused by paper mail delays. The new system will allow for email billing delivery and more efficient processing of water, garbage, and ticket payments.
The takeaway
Upgrading to cloud-based municipal software allows cities to move away from isolated, antiquated platforms that hinder reporting and communication. Residents should prepare to update their contact preferences to take advantage of new digital billing features.
What happens next
The implementation of the Tyler accounting software is scheduled to begin in 2027.
Further reading
For more updates on local governance, visit the City Hall section.
Source note: This article includes information reported by Troy Record.
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