MGM Resorts Expanded Responsible Gaming Training
The company has trained thousands of staff members to support guests and promote safer gambling practices.
Updated on Sept. 19, 2026 in Casino
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MGM Resorts International has successfully completed its GameSense Advisor training program for more than 3,000 employees. The initiative, spanning over 45 departments, aims to prioritize guest well-being across the company's casino properties.
Why it matters
By equipping staff with specific tools to recognize and assist overextended guests, MGM Resorts seeks to improve player safety and maintain industry standards for responsible gambling. This commitment is further bolstered by a $320,000 contribution to support broader gaming initiatives.
The training program involves a 90-minute course implemented across 13 Las Vegas properties and 31 locations worldwide. MGM Resorts and BetMGM also donated $320,000 toward external responsible gaming initiatives.
The players
MGM Resorts International
This global entertainment company operates a vast network of casino resorts and is a major employer within the Las Vegas tourism sector.
BetMGM
This online gaming and sports betting brand operates as a joint venture and frequently partners with resort operators on industry-wide safety initiatives.
The details
The GameSense Advisor program instructs employees on how to initiate supportive conversations with guests who may be overextended, while providing specific tools for players to set and track financial and time limits. This training model was recently hosted at Mandalay Bay to ensure consistent service standards throughout the resort portfolio.
Timeline
September 2026: MGM hosted the training during Responsible Gaming Education Month.
Industry Dynamics
This initiative follows the pattern set by the American Gaming Association Responsible Gaming Code of Conduct. It represents a broader shift in the casino industry toward formalizing employee-led intervention programs to manage customer risks proactively.
Casino guests will gain access to improved resources for managing their time and spending limits through better-trained staff. These interventions aim to provide a more controlled and supportive environment for all players on the gaming floor.
The takeaway
Proactive staff training represents a significant shift in how large gaming operators handle guest welfare. Visitors should feel empowered to use provided limit-setting tools as part of their standard gaming experience.
Further reading
Learn more about the latest industry practices in the Casino section.
Source note: This article includes information reported by Las Vegas Sun.
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