Charlotte Launched Digital Navigator Service
The city initiative offers residents assistance with securing hacked devices and online accounts.
Updated on Oct. 8, 2026 in Cybersecurity
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The Charlotte-Mecklenburg Police Department and Queens University have established a new digital navigator service. Residents can access this support by calling 311 to get help with managing accounts and securing devices.
Why it matters
This service was created to help protect vulnerable residents, including senior citizens and crime survivors, from the rising threats of cybercrime and digital tracking.
The digital navigator service operates through the city's existing 311 infrastructure to provide technical support for device security. Technical assistance is available to any resident who calls 311 and requests a navigator.
The players
Charlotte-Mecklenburg Police Department
This is the primary law enforcement agency serving Charlotte and the surrounding Mecklenburg County area.
Queens University
This private university located in Charlotte is partnering with the city to provide technical expertise.
The details
The program specifically targets senior citizens, domestic violence survivors, and individuals who have been victims of crime. Navigators work with participants to address concerns regarding compromised personal accounts and the security of their digital devices.
Timeline
October 2026 marks National Cybersecurity Awareness Month.
A cybersecurity workshop is scheduled for October 27, 2026, at the Valerie C. Woodard Community Resource Center.
The Tech Race
The launch of this digital navigator service follows the pattern of resources introduced during National Cybersecurity Awareness Month to improve public digital safety. As cyber threats become more sophisticated, cities are increasingly integrating technical support into their public service infrastructure.
Residents can utilize this service to receive professional guidance on securing personal accounts and devices after a security breach. The initiative simplifies the process of seeking help by consolidating support requests through the existing 311 city portal.
The takeaway
Proactive account management and device security are essential tools for residents facing digital threats. You can start by updating privacy settings and utilizing city resources to address specific vulnerabilities.
What happens next
Interested participants can attend a cybersecurity workshop at the Valerie C. Woodard Community Resource Center on October 27, 2026, by calling 311 to register.
Further reading
For more information on digital safety efforts in the area, visit the Charlotte Cybersecurity section.
Source note: This article includes information reported by WCCB Charlotte.
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