Deaconess Health System Partnered With PerfectServe
The health system has adopted new scheduling and communication software to modernize operations across 17 facilities.
Updated on Oct. 6, 2026 in Nursing Jobs
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Deaconess Health System has partnered with PerfectServe to standardize clinical scheduling and communication processes. The organization deployed the Lightning Bolt and Operator Console solutions to improve coordination across its 17 facilities.
Why it matters
Deaconess aimed to reduce administrative burdens and consolidate its technology footprint to better manage care coordination. The centralized platform replaces manual scheduling processes and an outdated operator system to ensure real-time information sharing.
The new system currently manages 220 departments and over 1,500 provider assignments across 17 facilities. These tools now support a network that serves 150 locations and a patient population of approximately 1.5 million.
The players
Deaconess Health System
Headquartered in Evansville, this health system operates 23 hospitals and serves a population of 1.5 million people.
PerfectServe
Based in Miami, this technology firm provides clinical communication and scheduling solutions for healthcare organizations.
The details
Deaconess implemented Lightning Bolt Clinical Team Scheduling to integrate provider availability data into a single, centralized platform. The Operator Console allows 16 operators to handle a high volume of weekly calls, streamlining communication that previously relied on manual processes.
Timeline
October 6, 2026: PerfectServe and Deaconess announced their partnership.
Market Landscape
This partnership follows the industry-wide trend of replacing legacy, manual operator platforms with centralized, automated software solutions. By integrating these systems, Deaconess positions itself to better handle the administrative demands of a large, multi-facility healthcare network.
Patients and staff will likely experience improved care coordination and faster communication response times. The shift to centralized scheduling should reduce administrative delays when navigating the health system's 150 locations.
The takeaway
Healthcare systems are increasingly turning to cloud-based automation to replace outdated manual dispatching and scheduling methods. Streamlining these backend operations is essential for larger health networks to maintain consistent care quality across geographically dispersed facilities.
Further reading
For more information on staffing trends, visit Nursing Jobs.
Source note: This article includes information reported by The Manila times.
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