Normal Police Launch Community Survey
The anonymous online survey, part of the department's accreditation process, runs from November 1 through December 1, 2026.
Updated on Nov. 2, 2026 in Law Enforcement
Live Poll
Do you trust your local police department to serve the community well?
The Normal Police Department has launched an anonymous citizen survey covering its overall performance, community concerns, and recommendations for improving services. Paper copies are available in person at three Normal locations and can be mailed on request.
Why it matters
The survey feeds into the department's ongoing accreditation through the Commission on Accreditation of Law Enforcement Agencies, a process that measures the quality of policing. Residents' feedback is intended to shape how the department improves its services.
The survey is an open, anonymous feedback instrument with no case or legal proceedings attached. Its 30-day window runs through December 1, 2026, and the source does not say how many responses the department is seeking.
The players
Normal Police Department
The municipal law enforcement agency serving Normal, Illinois, which is administering the survey as part of its accreditation review.
Commission on Accreditation of Law Enforcement Agencies (CALEA)
The national accrediting body that sets standards for law enforcement agencies and whose process the department is undergoing.
The details
The survey asks about the department's overall performance and professionalism, community concerns, and suggested service improvements. Residents can complete it online or pick up hard copies at the Normal Police Department front desk at 100 E. Phoenix, The ARC at 600 E. Willow St., or the Normal Public Library at 206 W. College Ave., and can request a mailed copy from Jessica Ryan at 309-454-9532.
Timeline
November 1, 2026: Survey opens online and in hard copy.
December 1, 2026: Survey closes.
Legal Context
Community surveys like this one are a standard input to CALEA accreditation, which requires agencies to demonstrate public engagement alongside internal policy and operational review. The Normal survey places resident feedback into that broader accreditation framework.
Residents of Normal can share their views on police performance and service priorities through an anonymous online form or a paper copy dropped off at three local sites. Completing the survey before December 1 is the only way to have input recorded in this cycle.
The takeaway
Residents who want a voice in local policing can use the anonymous survey, open until December 1, 2026, to share feedback on performance and community concerns.
Further reading
Explore more Law Enforcement coverage in Normal for context on how local police operations are reviewed.
Source note: This article includes information reported by Cities929.
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Do you trust your local police department to serve the community well?
