Chicago CARE Program Expanded Citywide
The city’s mental health response initiative served 2,600 people since launching in 2021.
Updated on Sept. 23, 2026 in Emergency Response
Live Poll
Should your local government prioritize non-police crisis teams for mental health 911 calls?
Since its citywide expansion in May 2026, Chicago’s CARE program has experienced a 51% increase in 911 calls. The initiative pairs clinicians and EMTs to support individuals experiencing non-violent mental health crises.
Why it matters
The program aims to shift the city's approach toward prioritizing compassion and treatment over criminalization. By providing specialized care for those in distress, the city intends to reduce the reliance on traditional law enforcement for health-related situations.
The CARE program responded to 127 calls from May to August 2026, contributing to a total of 2,600 people served since the pilot began. The service currently operates Monday through Friday between 10 a.m. and 4:30 p.m.
The players
CARE program
This Chicago-based initiative utilizes clinicians and EMTs to address mental health calls instead of police officers.
The details
Staff members conduct mental health evaluations upon arrival and provide referrals or transportation to shelters and food pantries. Participation is reserved for individuals who are unarmed and do not have active suicide plans or medical emergencies.
Timeline
The CARE program launched in six police districts in 2021.
The program expanded to serve the entire city in May 2026.
CARE teams responded to 127 calls between May and August 2026.
Staff follow up with clients after 24 hours.
Seasonal Patterns
The expansion follows the model of urban mental health crisis diversion programs that aim to shift responsibility away from traditional law enforcement. This evolution mirrors broader efforts in major American cities to implement non-police response protocols for behavioral health incidents.
Residents can request a CARE team by calling 911 and explicitly asking for the service. The program is available for those needing mental health support who do not require medical intervention or police involvement.
The takeaway
Chicago is moving toward a model that emphasizes specialized clinical intervention for mental health emergencies. Officials are working toward a goal of expanding these services to operate 24 hours a day, seven days a week.
Further reading
For additional context on city services, visit the Emergency Response section.
More information
Access the Chicago mental health resources portal for comprehensive support details.
Source note: This article includes information reported by Block Club Chicago.
Live Poll
Should your local government prioritize non-police crisis teams for mental health 911 calls?
