FiCare Filed Emergency Motion Against Fiserv
The Tampa credit union seeks information to combat a reported fraud scheme involving bypassed call center security.
Updated on Sept. 24, 2026 in Financial Crime
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FiCare Federal Credit Union has filed an emergency motion in federal court against Fiserv, alleging that fraudsters exploited call center vulnerabilities to steal funds. The credit union is seeking urgent information to identify the scope of an ongoing fraud scheme.
Why it matters
The credit union is pursuing this legal action to determine the necessity of an injunction and to implement additional security safeguards against persistent fraud. FiCare alleges that at least five other credit unions have been targeted by the same methods.
FiCare filed the motion in the U.S. District Court for the Middle District of Florida on September 23, 2026. The credit union served 19 discovery requests to Fiserv and requested that the court order the production of materials within seven days.
The players
FiCare Federal Credit Union
This is a Tampa-based financial institution currently involved in litigation regarding security protocols.
Fiserv
The company is a global provider of payments and financial services technology for credit unions and banks.
The details
Fraudsters reportedly impersonated members to convince employees to remove restrictions from stolen cards, using knowledge-based authentication to answer verification questions. The attackers also utilized alert bombing to flood consumer devices with text messages, effectively masking legitimate fraud alerts from the credit union.
Timeline
August 2026: Fraudulent transactions impacted FiCare.
September 17, 2026: FiCare served Fiserv with 19 discovery requests.
September 23, 2026: FiCare filed an emergency motion in court.
September 29, 2026: Deadline requested for a court ruling.
Legal Context
This case follows the pattern of legal challenges set during the 2024-2025 online-banking cybersecurity lawsuit period. It highlights the ongoing struggle to adapt authentication protocols to sophisticated, multi-stage social engineering attacks.
Residents in the area should monitor their bank statements closely for unauthorized activity while the investigation into call center security continues. Local businesses and members should be aware that security restrictions on cards may be subject to review or temporary adjustments.
The takeaway
Financial institutions are increasingly facing sophisticated attacks that leverage personal data to trick support staff. Customers should remain vigilant about protecting their Social Security numbers and should consider enabling multi-factor authentication beyond simple knowledge-based questions.
What happens next
The court is expected to consider the emergency motion by the requested deadline of September 29, 2026.
Further reading
For more information on current litigation, visit our Financial Crime section.
Source note: This article includes information reported by CUToday.
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