Orlando Airport Cashier Earns Customer Service Award
A 78-year-old cashier at Orlando International Airport was honored for her exceptional service to travelers.
Updated on Oct. 16, 2026 in Seniors
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Carmen Campos, a 78-year-old cashier at the Zaza cafe in Terminal A of the Orlando International Airport, recently received an airport customer service award. She is recognized for her dedication to travelers, often working long, back-to-back shifts.
Why it matters
Campos, who immigrated from Venezuela, returned to the workforce nearly a decade ago to support her grandsons. She says she continues to work because she genuinely enjoys the social contact with people from all over the world.
Carmen Campos maintains a daily schedule that begins at 3 a.m. and concludes at 11 p.m. at her station in Terminal A.
The players
Carmen Campos
She is a 78-year-old cashier and Venezuelan immigrant recognized for her exceptional service at Orlando International Airport.
Zaza
This is a dining establishment located within Terminal A at the Orlando International Airport.
The details
Campos engages travelers with conversation and a welcoming demeanor throughout her long shifts at Zaza. Before returning to work in 2016, she held a career in the oil industry.
Timeline
Carmen Campos has worked at the Zaza cafe at Orlando International Airport since 2016.
She consistently works shifts that run from 3 a.m. to 11 p.m.
Culture Shift
The story of Carmen Campos exemplifies the Bureau of Labor Statistics trend of increasing workforce participation among Americans aged 75 and older. She follows this broader economic pattern of older adults choosing to remain active in the labor market to support their families.
Travelers passing through Terminal A at Orlando International Airport may now recognize Campos for her award-winning service during their morning transit. Her commitment highlights the value of personal connection in the high-stress environment of air travel.
The takeaway
Campos demonstrates that meaningful customer service thrives on genuine human interaction regardless of the worker's age. Her story encourages readers to appreciate the dedication of service workers who keep essential travel hubs running daily.
Further reading
Learn more about the local community in the Orlando Seniors section.
Source note: This article includes information reported by News 13.
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