Truckee Utility Survey Finds 74% Approval
Truckee Donner Public Utility District's 2026 customer survey shows strong approval of its electric and water service.
Updated on Nov. 10, 2026 in Utilities
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Truckee Donner Public Utility District released results of its 2026 customer survey, conducted by independent firm Probolsky Research and presented to the district's board in September. The survey found 74% of customers approve of the district's work delivering electric and water service.
Why it matters
The results offer a measure of how customers in Truckee view their utility provider on reliability, cost and service quality. The survey also found 74% of customers support pursuing local carbon-free energy generation.
Probolsky Research's survey found 89% of respondents agree the district provides reliable service, while 56% agree they get good value for their water bill and 60% for their electric bill. The district's 2020 baseline for communication satisfaction was referenced, but the survey data does not specify a full year-over-year comparison.
The players
Truckee Donner Public Utility District
A special district that provides electric and water service to customers in the Truckee area of Northern California.
Probolsky Research
An independent research firm that designed and conducted the 2026 customer survey for the district.
The details
The survey was offered by phone, online, email, text and written formats in English and Spanish, and was designed to capture responses from a cross-section of the district's customer base. Customers ranked cost of living first among top-of-mind issues at 26%, followed by wildfires and fire safety at 19.8% and housing affordability at 16.5%.
Timeline
September 2026: Probolsky Research presented survey results to the TDPUD board of directors.
2020: Prior survey baseline used for communication satisfaction comparison.
Industry Context
The survey was built upon the district's previous customer surveys and designed statistically by an independent firm, extending that series of customer satisfaction measurements. The 2026 results can be compared against the district's earlier survey work, including the 2020 baseline referenced for communication satisfaction.
The survey indicates most customers rate the district's service as reliable, but 56% agree and 60% agree they get good value for their water and electric bills respectively. Customers concerned about cost of living may weigh that value perception as they review their monthly utility charges.
The takeaway
Customer satisfaction with the district's reliability is high, but value perception on utility bills is closer to an even split. Residents can compare their own bills against service expectations as the district plans future energy investments.
Further reading
Explore more Utilities coverage to see how customer satisfaction shapes local service providers.
More information
Read the full TDPUD 2026 customer survey results report on the district's website.
Source note: This article includes information reported by Sierra Sun.
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