Baskin Robbins Kiosk Charges Extra for Item Removal
An East Los Angeles customer found that removing a topping from a sundae order raised the total price.
Updated on Oct. 28, 2026 in Desserts
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A customer at a Baskin Robbins in East Los Angeles discovered that removing a cherry from a sundae via a digital kiosk increased the final price. The total cost jumped from $7.59 to $8.58 after the item was removed from the order.
Why it matters
The incident highlights potential glitches or programming errors in self-service kiosks that can lead to unexpected pricing fluctuations for consumers. Customers may need to verify their totals closely when using automated interfaces to avoid being overcharged for requested omissions.
The sundae was initially priced at $7.59, but the total rose to $8.58 when the customer used the kiosk to remove a cherry. Baskin Robbins, founded in 1945, now offers 1,400 total ice cream flavors, a significant increase from its original 31.
The players
Baskin Robbins
Founded in 1945 in Glendale, California, this global chain is well known for its extensive variety of ice cream flavors.
The details
The customer used the kiosk drop-down menu to remove the cherry, only to see the total price update to a higher amount on the screen. To secure the lower price, the customer chose to purchase the sundae with the cherry included.
Timeline
The customer recorded and posted a video of the ordering process in October 2026.
Culture Shift
The rise of self-service digital ordering kiosks has transformed how fast-food chains manage labor costs, but technical glitches occasionally introduce pricing errors. This incident underscores the growing reliance on automated interfaces that prioritize operational efficiency over intuitive consumer pricing.
Residents should double-check their order totals when using automated kiosks in East Los Angeles to avoid accidental overcharges. Paying attention to the final screen before payment can help consumers spot discrepancies like the one reported here.
The takeaway
When ordering at automated kiosks, it is advisable to review the itemized receipt carefully before completing the transaction. If you notice a price increase for removing an ingredient, bringing it to the attention of staff may resolve the issue at the point of sale.
Further reading
For more on the latest trends and reports in the sweet treat industry, visit Desserts.
Source note: This article includes information reported by Mail Online.
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