Five9 to Buy Level AI for $325 Million

The cash deal brings Mountain View-based conversation intelligence startup Level AI under the San Ramon contact center platform's ownership.

Updated on Nov. 5, 2026 in Artificial Intelligence

Flat-color vector editorial illustration of a call-center headset resting on an empty wooden desk beside a bare white wall, representing contact center software. — Five9 agreed to buy Mountain View conversation-intelligence startup Level AI for $325 million in cash, adding AI call analysis to its San Ramon contact center platform. AI Illustration. Upload story photo >

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Five9 agreed to acquire Level AI for $325 million in cash, combining the San Ramon, California contact center platform with the Mountain View startup that builds conversation intelligence and real-time agent assist tools. The two companies had already run a native platform integration since mid-2026.

Why it matters

The acquisition brings AI-driven conversation analysis directly into a major cloud contact center platform, reflecting how vendors are consolidating AI capabilities into core customer service software. For California's technology sector, it links two Bay Area companies in a consolidating market for enterprise AI tools.

Level AI, founded in 2019, has raised approximately $73 million in total funding, including a $39.4 million Series C round in 2024. Five9 reported more than $100 million in AI-related revenue in Q4 2025, out of $300 million total.

The players

Five9

Five9 is a San Ramon, California cloud contact center software company listed on Nasdaq under the ticker FIVN, and it is the acquiring company in this deal.

Level AI

Level AI is a Mountain View, California startup founded in 2019 that builds conversation intelligence and agent assist tools for contact centers.

The details

Level AI builds conversation intelligence and real-time agent assist tools for contact centers and has about 100 enterprise customers. The companies built a native integration that lets Level AI's tools plug directly into the Five9 platform, and they have published joint implementation guides for customers running both products.

2019: Level AI is founded.
2020: Five9 acquires Inference Solutions.
2024: Level AI raises a $39.4 million Series C round.
Q4 2025: Five9 reports $300 million in revenue and more than $100 million in AI-related revenue.
Mid-2026: The native Five9-Level AI integration becomes active.

Roadmap

Five9's earlier 2020 acquisition of Inference Solutions shows the company has built its platform through purchases of specialized capabilities. The $325 million Level AI deal extends that pattern into AI-driven conversation analysis, which the company reports now generates more than $100 million of its quarterly revenue.

Customers using Level AI alongside a different contact center platform will likely want clarity on integration support under Five9 ownership. Contact center customers evaluating AI tools may need to weigh the native integration against other vendors' options.

The takeaway

Consolidation among contact center software vendors is pulling conversation analytics into core platforms rather than leaving it as standalone tools. Businesses selecting AI for customer service should check how acquired products will be supported after a deal closes.