Unisys Helps Cushman & Wakefield Save $35M

A cloud migration and AI-powered IT support overhaul cut major technology incidents by 73% and delivered over $35 million in savings.

Updated on Nov. 7, 2026 in Remote Work

Isometric editorial illustration of stacked matte storage cubes with one unit sliding along a track toward a flat cloud-shaped platform, in deep teal, slate, cream, and mustard. — Unisys helped Cushman & Wakefield save more than $35 million over five years by migrating four data centers to Microsoft Azure and deploying an AI-powered service desk. AI Illustration. Upload story photo >

Unisys helped Cushman & Wakefield achieve more than $35 million in savings over five years through a cloud migration and AI-powered IT support overhaul. The transformation supports more than 52,000 employees in nearly 60 countries.

Why it matters

The project shows how migrating legacy data centers and deploying AI-driven service desks can reduce incidents and costs at global scale. Unisys also received the 2026 ISG Paragon Award in the Excellence category for Outstanding Business Impact.

The project achieved 99.99% infrastructure availability and eliminated more than 100,000 unused technology resources. The source does not state the baseline values against which these results were measured.

The players

Unisys

Unisys is a global information technology company headquartered in Blue Bell, Pennsylvania, that provides digital workplace, cloud and service management solutions.

Cushman & Wakefield

Cushman & Wakefield is a global commercial real estate services firm that operates across nearly 60 countries.

The details

The project migrated four on-premises data centers to Microsoft Azure and deployed an AI-powered service desk. Unisys built an AI-powered Agentic Service Desk on Unisys Enterprise Service Management on the ServiceNow AI Platform.

Savings of more than $35 million were achieved over five years.
In 2026, Unisys received the ISG Paragon Award in the Excellence category.

Market Landscape

The project fits a wider enterprise shift toward cloud platforms such as Microsoft Azure paired with AI-driven service management. Cushman & Wakefield states it intends to build on this infrastructure through further use of AI, automation, analytics and cloud services.

For employees across a large multinational workforce, a more available and faster-resolving IT service desk means fewer disrupted workdays. The source does not describe changes to pricing or product availability for customers.

The takeaway

Organizations supporting large distributed workforces can reduce incidents and costs by pairing cloud migration with AI-driven service management. Measuring baseline performance before a transformation makes reported gains easier to verify.