VA Launches Pilot to Help Veterans Create Accounts
Six VA medical centers are testing CLEAR-operated pods where staff help veterans set up VA.gov accounts in minutes.
Updated on Nov. 3, 2026 in Military Jobs
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The Department of Veterans Affairs has launched a pilot program at six VA facilities that helps veterans establish VA.gov accounts. Staff at CLEAR pods assist veterans in entering their information and setting up recognition tools.
Why it matters
Creating a VA.gov account can be difficult for veterans without reliable internet or with mobility challenges, and in-person help removes those barriers. The pilot's results may determine whether the program expands to additional locations.
The pilot runs at six VA facilities, which are the only locations identified so far. The extraction does not report enrollment numbers or results, and expansion depends on outcomes not yet available.
The players
Department of Veterans Affairs
The federal agency responsible for health care, benefits and services for United States military veterans and their families.
CLEAR
A technology and security company that operates identity-verification pods and provides biometric recognition services.
The details
Veterans can visit a CLEAR pod at any participating VA medical center, where staff help them enter information and take a photo. A valid photo ID, phone number and personal email address are needed, and setup takes only minutes before staff help configure face ID or other recognition tools for home access.
Timeline
November 3, 2026: Pilot program launch announced at six VA facilities.
Military Jobs Context
The pilot builds on the VA.gov online account system by adding in-person, assisted enrollment for veterans who struggle with digital setup at home. It positions the VA's digital services alongside physical support points rather than replacing them.
Veterans who lack reliable internet or face mobility limits can get help creating a VA.gov account at any participating medical center. They will need a valid photo ID, a phone number and a personal email address to complete setup.
The takeaway
Veterans who find online enrollment difficult can ask for in-person help at a participating VA medical center. Bringing a valid photo ID, phone number and personal email address will make the setup faster.
Further reading
For related coverage, see Military Jobs in the United States.
More information
Veterans can set up or manage their accounts through the VA.gov veteran account portal.
Source note: This article includes information reported by NJ.
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