Bojangles Expands AI Drive-Thru Ordering System
The fast-food chain has implemented its Bo-Linda AI platform at nearly 500 restaurants across the United States.
Updated on Oct. 22, 2026 in Robotics
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Bojangles has successfully deployed its Bo-Linda AI drive-thru ordering platform at nearly 500 locations nationwide. This technology now processes over 1 million orders each week with a 98 percent success rate.
Why it matters
The company aims to enhance the guest and employee experience while generating incremental revenue through upsells. This initiative maintains service speed while managing labor requirements.
The Bo-Linda platform currently operates in over 55 percent of Bojangles' 890 total restaurants. It connects voice-based ordering directly to the point-of-sale system via an XPI integration with Global Payments' Genius platform.
The players
Bojangles
Bojangles is a United States-based fast-food restaurant chain known for its fried chicken and biscuits.
Hi Auto
Hi Auto is a technology provider that specializes in conversational AI solutions for drive-thru ordering systems.
Global Payments
Global Payments is a financial technology company that provides payment processing hardware and software platforms.
The details
Bo-Linda utilizes a human-fallback safety net to ensure order accuracy by sharing information with the point-of-service team when necessary. Future updates to the AI will include features that tailor menu recommendations based on current wait times.
Timeline
July 2024: Bojangles launched the Bo-Linda platform across its restaurant system.
October 22, 2026: Bojangles confirmed the extension of its partnership with Hi Auto and current implementation status.
Mid-2027: Bojangles plans to complete the expansion of the AI platform to 100 additional locations.
The Tech Race
The widespread integration of AI voice ordering marks a significant technological shift, replacing traditional manual order entry at the drive-thru. This positions Bojangles among major fast-food rivals that are scaling automated systems to capture efficiency gains.
Customers can expect consistent ordering experiences and potentially faster service through automated interactions at participating drive-thrus. The system's ability to provide tailored recommendations may also influence the upsell offers users encounter during their purchase.
The takeaway
The implementation of AI ordering demonstrates a move toward operational consistency in the quick-service restaurant sector. Diners should prepare for increased reliance on voice-based AI interactions when ordering meals at major chains moving forward.
What happens next
Bojangles plans to expand the AI ordering platform to 100 additional locations by mid-2027.
Further reading
For more on how automation is reshaping industry standards, visit the Robotics section.
Live Poll
Do you prefer interacting with automated AI systems when ordering fast food?
