Horizon Family Brands Promotes Scott Wallace
Scott Wallace steps into the role of chief customer officer at the company following his 2025 promotion to senior vice president.
Updated on Oct. 16, 2026 in People
Horizon Family Brands has elevated Scott Wallace to the position of chief customer officer. This appointment expands the company's executive leadership team as it manages its growing portfolio.
Why it matters
The promotion is designed to support the firm's expanding business interests while bolstering its strategic relationships with partners and customers. It positions Wallace to lead customer-focused initiatives and identify new growth opportunities.
Scott Wallace joined the firm in 2023 as vice president of sales before his advancement to senior vice president in 2025. This leadership update follows the company's acquisition of Maple Hill Creamery in December 2025.
The players
Scott Wallace
He is the newly appointed chief customer officer at Horizon Family Brands who previously held leadership roles at firms including Danone, Viega LLC, Kellogg Company, and Procter & Gamble.
Horizon Family Brands
This company manages a growing portfolio of consumer goods and recently expanded its operations through the acquisition of Maple Hill Creamery.
The details
Wallace will now lead the customer-focused strategy for Horizon Family Brands, building on his previous experience at major corporations such as Danone, Kellogg Company, and Procter & Gamble. He will focus on identifying new growth opportunities and maintaining relationships across the organization's portfolio.
Timeline
Wallace joined Horizon Family Brands in 2023.
Wallace was promoted to senior vice president in 2025.
The company acquired Maple Hill Creamery in December 2025.
The promotion was announced on October 16, 2026.
Market Landscape
The appointment reflects the broader trend of consumer goods companies restructuring leadership to better manage increasingly complex, consolidated portfolios. This move positions Horizon Family Brands to compete more effectively by streamlining its customer-focused strategy.
While this internal promotion does not immediately change retail pricing or product availability, it signals a new direction for the brand's customer engagement strategy. Consumers may see shifts in how the company communicates its expanding portfolio of products in the future.
The takeaway
Leadership transitions in expanding consumer companies often serve as a bellwether for future changes in brand strategy and product focus. Staying informed on these shifts can provide insight into how a brand might change its approach to consumer service and partnerships.
Further reading
For more on industry leadership changes, visit People.
Source note: This article includes information reported by Consumer Goods Technology.
