ServiceNow Releases New AI Governance Controls
The company introduced AI Passport and new tools to manage enterprise agent security and identity.
Updated on Oct. 15, 2026 in Artificial Intelligence
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ServiceNow launched new governance controls and portal updates to help organizations securely manage artificial intelligence agents. The platform introduces AI Passport to establish cryptographically signed identities and permissions for automated systems.
Why it matters
These tools address growing enterprise challenges related to deploying artificial intelligence across organizations while enforcing strict security boundaries. By automating oversight, firms can better control how agents interact with sensitive systems.
The AI Control Tower platform includes shadow AI detection and over 400 vendor connectors, while ToolSmith is trained on more than 75,000 application programming interfaces. Systems now support automated transaction limits, such as a $25 threshold for refunds.
The players
ServiceNow Inc.
This cloud computing company provides software-as-a-service platforms that automate IT business management and enterprise operations.
Nvidia Corp.
This technology company designs graphics processing units and provides the Open Agent Safety Platform used in the new governance tools.
NTT Data Inc.
This global digital business and IT services provider is an early adopter of the newly released enterprise artificial intelligence tools.
The details
The AI Passport system integrates with the Nvidia Corp. Open Agent Safety Platform to define an agent's identity and accessible systems. Additionally, the new ToolSmith feature allows users to build integrations using natural-language instructions without writing manual code.
Timeline
October 15, 2026: ServiceNow announced the new AI controls and portal updates.
Q4 2026: AI Passport and shadow AI detection become available.
The Tech Race
The integration with Nvidia Corp.'s Open Agent Safety Platform marks a shift toward standardized security protocols for automated enterprise agents. This development mirrors the broader race among tech providers to replace manual security audits with automated, identity-based frameworks.
Users will gain enhanced security controls that prevent unauthorized actions, such as automated transactions exceeding defined company thresholds. These updates streamline workflow integrations by allowing employees to build custom tools using simple natural language.
The takeaway
Enterprise organizations are increasingly moving toward cryptographically signed identities to keep automated agents within strict operational bounds. Implementing these controls allows companies to safely scale AI deployments while maintaining clear accountability for every action taken by an agent.
Further reading
For more context on the evolving security landscape for corporate automation, explore the Artificial Intelligence section.
Live Poll
Do you trust that businesses using autonomous AI agents are doing enough to ensure they remain secure?
