Over Half of U.S. Adults Have Never Used AI Chatbots

A new report found that most Americans have yet to interact with generative artificial intelligence tools.

Updated on Oct. 10, 2026 in Artificial Intelligence

Isometric editorial illustration of a stack of matte cubes with a single detached glowing block, representing technology adoption barriers. — A new Pew Research Center report indicates that 51% of U.S. adults have yet to use an AI chatbot, reflecting broad public hesitation. AI Illustration. Upload story photo >

Live Poll

Do you trust AI chatbots enough to use them for your own tasks and information?

A Pew Research Center study revealed that 51% of U.S. adults have never used an AI chatbot. The survey of 5,119 participants highlights significant hesitation among the general public regarding these emerging technologies.

Why it matters

The analysis underscores a divide in technology adoption, suggesting that widespread AI integration still faces substantial barriers. Understanding these obstacles is essential for gauging the real-world impact and future trajectory of generative AI.

Among non-users, 60% cited a lack of interest, 54% noted privacy concerns, and 45% expressed doubts about accuracy. The study carried a margin of sampling error of 1.6 percentage points.

The players

Pew Research Center

This nonpartisan fact tank conducts public opinion polling and demographic research to inform the public about issues and trends.

The details

The survey results show age-based disparities, with 77% of adults aged 65 and older reporting they have never used a chatbot compared to 34% of those aged 18 to 29. Many non-users remain skeptical, as 67% report being unlikely to engage with the technology in the next year.

February 17-23, 2026: Pew Research Center conducted the survey.
June 2026: Pew released a broader related study.
October 2026: Pew published the AI chatbot usage analysis.
Next 12 months: The expected timeframe for non-user chatbot adoption.

The Tech Race

This analysis tracks how generative AI tools attempt to replace or supplement legacy search and productivity software. It serves as a benchmark for measuring the technology's integration against previous digital shifts in the United States.

For users considering these tools, the survey highlights why many others are hesitant, including concerns over data privacy and information accuracy. Being aware of these common doubts can help individuals make informed decisions about their own digital security and reliance on AI-generated content.

The takeaway

While excitement surrounds new AI features, a majority of Americans remain non-users who are skeptical of the technology's utility and safety. Readers should carefully weigh their own privacy concerns against the potential benefits when choosing to integrate AI into their personal or professional routines.