ADI Expanded Professional Services for System Integrators
The distributor has launched new design and programming support to help address the industry's shortage of skilled technicians.
Updated on Oct. 7, 2026 in Professional Services
Live Poll
Do you trust outsourced professional services to improve the quality of your business projects?
ADI has expanded its offerings to include certified system line drawings and programming services for AV and security integrators. These professional services are designed to assist firms struggling with the industry-wide deficit of trained field technicians.
Why it matters
By providing outsourced design and programming, ADI aims to alleviate the bottleneck caused by a shortage of qualified installers. This support allows integrators to scale projects for venues like meeting rooms and restaurants despite limited internal expertise.
ADI has introduced 5 distinct professional service offerings, including control system programming and audio DSP configuration. The firm maintains its technical expertise through a rigorous schedule of 52 weekly staff training sessions annually.
The players
ADI
ADI is a global distributor of security, AV, and low-voltage products that provides technical support and design services to professional integrators.
The details
Integrators can access these services by purchasing specific SKUs on the ADI website and submitting project details to the company's CTS-D certified design team. The programming services are performed remotely at client job sites using TeamViewer software, supporting platforms such as Q-SYS, Control4, AMX, and RTI.
Timeline
Interviews regarding the expansion occurred in September 2026 at the ADI AVIS event in Boston.
ADI conducts mandatory training sessions for its staff on a weekly basis.
Market Landscape
This move reflects a broader trend of distributors transitioning from simple product logistics to becoming full-service partners for integrators. By absorbing technical labor burdens, ADI positions itself as a critical operational support system in a labor-constrained market.
Integrators can now offset staffing limitations by offloading complex programming and design tasks to ADI's remote team. This change reduces the time and training investment required to complete projects for clients in commercial or residential sectors.
The takeaway
Outsourcing technical design and programming allows firms to bypass immediate hiring hurdles and complete high-end installations more efficiently. Integrators should prioritize these services to maintain project timelines in the face of ongoing labor challenges.
Further reading
Learn more about the latest trends in Professional Services for the integration sector.
More information
To request project design support or initiate a service request, email the ADI design services contact email.
Source note: This article includes information reported by CEPRO.
Live Poll
Do you trust outsourced professional services to improve the quality of your business projects?
