LeapXpert and Cisco Integrated WhatsApp Into Webex

The new collaboration allows Webex users to message WhatsApp contacts while maintaining conversation archives for compliance.

Updated on Oct. 5, 2026 in Remote Work

Isometric editorial illustration of matte steel conduits flowing into a secure vault, representing secure corporate data integration. — Cisco Systems and LeapXpert have integrated WhatsApp messaging into the Webex platform, enabling enterprises to maintain compliance archives for client communications. AI Illustration. Upload story photo >

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LeapXpert and Cisco Systems have launched a new integration that connects Webex users directly with WhatsApp contacts. The tool enables organizations to govern professional client conversations occurring on consumer messaging platforms by archiving data through compliance monitoring systems.

Why it matters

As businesses increasingly rely on consumer apps to communicate with clients, companies face challenges regarding data governance and record-keeping requirements. This integration helps enterprises mitigate these risks by applying corporate-level security oversight to external messaging threads.

Cisco currently provides Webex services to roughly 300,000 organizations worldwide. LeapXpert, which leads the integration development, previously secured $180 million in a growth funding round led by Riverwood Capital.

The players

LeapXpert

This New York-based firm specializes in communication software and professional messaging governance.

Cisco Systems

This multinational technology conglomerate provides the Webex communication platform used by hundreds of thousands of organizations.

Riverwood Capital

This investment firm led the 2026 growth funding round that provided $180 million to LeapXpert.

The details

The integration allows users to message WhatsApp contacts through the Webex interface using their existing credentials. To ensure security, all messages pass through data loss prevention systems that screen communication in both directions.

In 2024, LeapXpert launched the Maxen chat application.
Cisco added compliance and AI governance features to Webex in June 2026.
The companies unveiled the WhatsApp integration on October 5, 2026.
Cisco is hosting the WebexOne conference in Austin from October 5-8, 2026.

Market Landscape

This integration follows a pattern established by the Webex App Hub for third-party extensions. By standardizing cross-platform communication, Cisco continues to consolidate its market share against competitors offering siloed enterprise messaging solutions.

Webex users who require a Webex license and a Leap Work account can now reach their contacts on WhatsApp without switching applications. This change streamlines workflows for those managing client relationships while ensuring that corporate communications remain compliant with internal record-keeping policies.

The takeaway

Organizations looking to modernize client outreach should ensure that their chosen software integrations prioritize automated archiving for regulatory compliance. By centralizing communication logs, companies can better manage risk without forcing clients to abandon their preferred messaging apps.