Health Systems Integrated AI to Streamline Patient Access

Montage Health and Southwest General adopted a low-code platform to reduce administrative overhead and appointment wait times.

Updated on Oct. 5, 2026 in Artificial Intelligence

Isometric editorial illustration showing a modular medical unit and fiber-optic cables, representing automated hospital administrative workflow technology. — Montage Health and Southwest General have integrated AI-driven low-code platforms into their electronic health records to automate scheduling and reduce patient wait times. AI Illustration. Upload story photo >

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On September 14, 2026, healthcare leaders detailed how Montage Health and Southwest General successfully integrated an AI platform into their EHR systems. The technology enabled automated workflows that significantly reduced patient wait times and administrative burdens.

Why it matters

The integration addresses critical inefficiencies in hospital operations, allowing systems to scale administrative tasks without adding staff. By standardizing workflows, health systems can better manage high volumes of scheduling and authorization requests.

Montage Health integrated the platform with Epic, while Southwest General connected it to their Oracle EHR. Notable provided the low-code interface that enables these automated systems to retrieve data directly from EHR environments without manual input.

The players

Montage Health

A health system based in Monterey, California, that utilizes the Epic electronic health record system.

Southwest General

A medical facility located in Cleveland, Ohio, that operates using the Oracle electronic health record system.

Notable

A technology firm that provides a low-code AI platform designed to automate patient access workflows in healthcare settings.

The details

The health systems utilized Notable's low-code interface to automate repetitive tasks, such as patient scheduling and prior authorizations. At Southwest General, two AI agents named Hope and Ava now handle patient interactions, achieving a 96% patient satisfaction rate with Hope.

Staff implemented a fax indexing requirement in 2014.
Health leaders discussed scaling automation at an IT conference on September 14, 2026.

The Tech Race

This integration follows the industry shift toward automating legacy EHR environments to move away from archaic manual processes like 2014-era fax indexing. It positions these hospitals to compete in a landscape where administrative speed is a primary metric of operational success.

Patients at these hospitals will likely experience significantly shorter wait times for referrals and faster authorization approvals for their medical procedures. The use of automated AI agents provides an accessible way for users to engage with healthcare systems for scheduling needs.

The takeaway

Healthcare providers are increasingly turning to low-code automation to alleviate the administrative strain of manual documentation and scheduling. Patients benefit directly from these digital upgrades through reduced wait times and improved access to care.